Technician 2, Information Technology

Western Digital; Bayan Lepas; On-site; MYR 33,000 - 56,000; Full time

Job summary

Western Digital in Penang, Bayan Lepas, is seeking an IT Support Technician to manage the full lifecycle of computer infrastructure. You will install and configure hardware, software, systems, networks, and peripherals, and provide responsive end-user support via phone and on-site visits.

The role emphasizes proactive system monitoring, quick issue resolution, and hands-on repair of IT equipment. Diploma holder with 1–2 years' experience in IT/PC hardware or related fields is preferred, with

Qualifications

• Diploma in Computer Science/Information Technology or related field.
• Good knowledge of IT hardware and software troubleshooting.
• Willingness to learn and support manufacturing IT environments.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and peripherals.
• Monitor and maintain computer systems and networks.
• Respond promptly to service issues and requests.
• Provide technical support for computing scope by phone or on-site.

Skills

IT troubleshooting

Technical support

End-user support

Education

Diploma in IT/CS/Engineering

Job description

• Job Type (exemption status): Non-Exempt position - Please see related compensation & benefits details below
• Business Function: Information Technology

Company Description

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for people who want to build, solve, and operate at that level.

Join us and let’s shape the future of data.

Job Description

This IT support role focuses on the complete lifecycle of computer infrastructure management. The position involves installing and configuring hardware, software, systems, networks, and peripherals, along with ongoing monitoring and maintenance of these systems. The core responsibility is providing responsive technical support to end-users through both remote phone assistance and on-site troubleshooting. This is a hands-on technical support position that requires proactive system management and reactive problem-solving to maintain smooth IT operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Installing and configuring computer hardware, software, systems, networks, printers and peripherals
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support for computing scope by phone or physical touch
• Repairing and replacing computer hardware as necessary

Qualifications

REQUIRED:

• Candidate must possess at least a Diploma in Computer Science, Information Technology, Computer Technology, Computer/Telecommunication Engineering or equivalent

PREFERRED:

• Minimum 1-2 years working experience in the related field
• Preferably entry-level, specialized in IT/Computer Hardware or equivalent
• Experience in the manufacturing industry will be an added advantage

SKILLS:

Good knowledge of IT, computer, hardware, and software troubleshooting.

Additional Information

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [emailprotected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.