Field Engineer (Customer Service)

Motorola Solutions; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Motorola Solutions in Penang offers a Graduate Engineer program for aspiring Service Engineers. You will join the Public Safety Agencies support team, providing remote and on-site assistance, incident response, and root-cause analysis to protect critical systems.

You'll gain exposure to automation, data analytics, and best practices while training in core systems. Fresh graduates are encouraged to apply, with opportunities to develop across cross-functional teams.

Qualifications

• Degree in Engineering, Computer Science, Information Technology or equivalent.
• Internships or project experience are preferred.
• Interest in Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity.
• Fresh graduates encouraged to apply.
• ITIL awareness and cybersecurity mindset.

Responsibilities

• Provide remote and on-site support for deployed systems.
• Handle incident response and root-cause analysis.
• Create value through automation and data analytics.
• Collaborate with customers and internal teams.
• Training and exposure to core systems and devices.

Skills

Network troubleshooting

Interpersonal skills

Communication

Problem solving

Willingness to learn

Education

Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent discipline

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML). Motorola Solutions is therefore expanding our Services team and our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI. You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.

Job Description

• You will provide remote and on-site support for our deployed systems, working with our service teams and vendors.
• On-site support and out of hours work will be required.
• Support incident response and advanced root cause analysis
• Create value added services and process optimisation by utilising automation, data analytics and best practices
• Work directly with our customers to resolve issues, be the advocate and voice of the customer
• In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.

Basic Requirements

• You should ideally graduate or be graduating with a Degree in Engineering, Computer Science, Information Technology or equivalent discipline
• Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management
• Strong troubleshooting knowledge on network
• Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
• Excellent written and verbal communication listening, negotiation and presentation skills.
• Problem solving skills
• ITIL awareness
• Cybersecurity
• Fresh graduates are encouraged to apply

Travel Requirements

Under 25% Relocation Provided None

Position Type

New Grad Referral Payment Plan No

EEO Statement

No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.