Technical Troubleshooting Agent Level 2 - Japanese

Accenture; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Accenture in Malaysia is seeking a capable IT troubleshooter to work autonomously, become a subject matter expert, and contribute practical solutions to IT incidents. You will engage in discussions and drive improvements in service delivery.

Key activities include incident and outage management, system monitoring, change management for production environments, and collaboration with colleagues to boost operational efficiency while adhering to SLAs and standard procedures.

Qualifications

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service level agreements.
• Collaborate with colleagues to maintain and improve operational efficiency.

Skills

IT Troubleshooting

Engineering Support

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the excitement of contributing your expertise to a dynamic environment. You will perform independently and become a subject matter expert while actively participating in discussions and contributing solutions to work-related challenges. This opportunity will allow you to engage deeply with IT Troubleshooting, fostering growth and collaboration. Join us and be part of a journey where your insights and contributions truly matter.

• Drive incident and outage management, investigation, and restoration processes.


• Monitor systems and analyze trends to enhance performance and prevent incidents.


• Track and facilitate the acceptance of changes to production environments.


• Operate information technology production services in alignment with established protocols and service level agreements.


• Collaborate with colleagues to maintain and improve operational efficiency.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in IT Troubleshooting.


• Intermediate proficiency in Engineering Support.


• A minimum of 1 of experience in relevant related skills.


• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

• Advanced problem solving


• Intermediate communication skills


• Intermediate analytical thinking


• Beginner process improvement


• Advanced attention to detail