Technical Support Trainer - Robotics

Chery; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

Chery is seeking a technically skilled specialist to deliver robotics training, support customers, and troubleshoot automation systems across Malaysia. You will design curricula, certified assessments, and hands-on sessions for dealers and end-users.

The role requires strong communication, problem-solving, and travel readiness to visit sites for installation, certification, and maintenance activities. Fresh graduates with robotics exposure are welcome to apply.

Qualifications

• Bachelor’s degree in Mechatronics, Automation, Robotics, Electrical & Electronic Engineering, Computer Science, Software Engineering, AI or related discipline.
• Minimum 1–2 years of experience in robotics, industrial automation, technical training, field service, or technical support is preferred.
• Fresh graduates with relevant academic qualifications, internship experience, or robotics project exposure are encouraged to apply.

Responsibilities

• Develop, plan, and deliver training on robotic operation, maintenance, and troubleshooting.
• Prepare and maintain training materials, operation manuals, certification assessments, and other technical documentation.
• Conduct classroom, virtual, and hands-on training sessions.
• Organize and administer certification examinations and competency assessments.
• Gather training feedback and continuously improve training content.
• Provide remote and on-site technical support for robotic products and automation systems.
• Perform preventive maintenance, routine inspections, and system calibration.
• Diagnose and repair mechanical and electrical issues involving robotic components.
• Analyze technical issues, identify root causes, and implement corrective actions.
• Collect, monitor, and analyze operational data to identify performance trends and improvement opportunities.
• Provide technical recommendations to enhance product reliability and service quality.
• Support product improvement initiatives by sharing field feedback with engineering and product development teams.
• Work closely with customers, dealers, service teams, and internal departments to ensure smooth product deployment and operation.
• Build strong customer relationships by providing professional technical consultation and after-sales support.
• Support product demonstrations, commissioning activities, and other technical projects when required.

Skills

Robotics

Industrial automation

Technical training

Field service

Technical support

Communication

Travel readiness

Microsoft Office

Robotic programming

Mandarin

Education

Bachelor’s degree in Mechatronics, Automation, Robotics, Electrical & Electronic Engineering, Computer Science, Software Engineering, AI or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for delivering technical training, providing after-sales technical support, and ensuring the optimal performance of robots. This role develops training programs, conducts certification assessments, troubleshoots robots, and works closely with dealers and customers to enhance product reliability and customer satisfaction.

Job Responsibilities

1. Technical Training & Capability Development

Develop, plan, and deliver technical training programs on robotic operation, maintenance, and troubleshooting for dealers, customers, and internal stakeholders.

Prepare and maintain comprehensive training materials, operation manuals, certification assessments, and other technical documentation.

Conduct classroom, virtual, and hands‑on training sessions to ensure users acquire the necessary operational knowledge and technical competencies.

Organize and administer certification examinations and competency assessments to evaluate training effectiveness and user proficiency.

Gather training feedback, evaluate learning outcomes, and continuously improve training content, delivery methods, and learning materials.

2. Technical Support & Troubleshooting

Provide timely remote and on‑site technical support for robotic products and automation systems.

Perform preventive maintenance, routine inspections, system calibration, and troubleshooting to ensure optimal equipment performance.

Diagnose and repair mechanical and electrical issues involving robotic components, including servo motors, reducers, sensors, controllers, and related equipment.

Analyze technical issues, identify root causes, and implement effective corrective and preventive actions.

3. Product Performance & Continuous Improvement

Collect, monitor, and analyze operational data from customer sites to identify performance trends and improvement opportunities.

Provide technical recommendations to enhance product reliability, service quality, and operational efficiency.

Support product improvement initiatives by sharing field feedback with engineering and product development teams.

4. Customer & Cross-Functional Collaboration

Work closely with customers, dealers, service teams, and internal departments to ensure smooth product deployment and operation.

Build strong customer relationships by providing professional technical consultation and after-sales support.

Support product demonstrations, commissioning activities, and other technical projects when required.

Job Requirements

Bachelor's Degree in Mechatronics, Automation Engineering, Robotics Engineering, Mechanical Engineering, Electrical & Electronic Engineering, Computer Science, Software Engineering, Artificial Intelligence, or a related discipline.

Minimum 1–2 years of experience in robotics, industrial automation, technical training, field service, or technical support is preferred.

Fresh graduates with relevant academic qualifications, internship experience, or robotics project exposure are encouraged to apply.

Ability to perform technical analysis, fault diagnosis, and problem-solving in a structured manner.

Strong presentation, communication, and interpersonal skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.

Customer-focused with a proactive attitude and strong sense of responsibility.

Willing to travel frequently for customer visits, training, equipment commissioning, and technical support assignments.

Proficient in Microsoft Office applications; experience with industrial automation software, PLCs, or robotic programming is an added advantage.

Proficiency in Mandarin is an added advantage to effectively communicate with Mandarin-speaking customers and stakeholders.