Technical Support Team Lead: People & Performance Coach

Bytecenture; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Bytecenture in Kuala Lumpur seeks a Technical Support Team Lead to manage a team of support specialists. You will ensure high customer satisfaction through effective management and mentoring, while also monitoring performance and enhancing service delivery.

The ideal candidate will have a background in IT support, strong problem-solving skills, and the ability to communicate fluently in English and Mandarin.

Qualifications

• Proven experience as a technical support team lead or supervisor.
• Strong background in IT support and troubleshooting.
• Fluent in English and Mandarin for communication with clients.

Responsibilities

• Lead and manage a team of technical support specialists.
• Monitor and evaluate team performance for improvement.
• Respond to complex technical support queries.

Skills

Problem-solving

Analytical skills

Team management

Technical support

Communication

Interpersonal skills

Tools

Operating systems

Productivity tools

Network equipment

ITIL

Job description

Bytecenture in Kuala Lumpur seeks a Technical Support Team Lead to manage a team of support specialists. You will ensure high customer satisfaction through effective management and mentoring, while also monitoring performance and enhancing service delivery.

The ideal candidate will have a background in IT support, strong problem-solving skills, and the ability to communicate fluently in English and Mandarin.