Technical Support Specialist — On-Call & User Training

Turn Cloud Technology Service (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Turn Cloud Technology Service (M) Sdn Bhd in Kuala Lumpur seeks a customer-focused helpdesk professional to troubleshoot issues reported by users via phone or online channels. You will join a dynamic support team and handle inquiries efficiently.

You will participate in on-call rotations after hours, resolve technical issues promptly, and provide basic user training and ongoing support to ensure customer satisfaction. Ticketing and documentation are essential parts of the role.

Responsibilities

• Handle customer inquiries via phone or other channels and troubleshoot issues
• Participate in on-call rotation for after-hours support
• Resolve technical issues in a timely and professional manner
• Provide basic user training and ongoing user support
• Act as first-line helpdesk or call center support
• Create tickets for issues to track and escalate

Job description

Turn Cloud Technology Service (M) Sdn Bhd in Kuala Lumpur seeks a customer-focused helpdesk professional to troubleshoot issues reported by users via phone or online channels. You will join a dynamic support team and handle inquiries efficiently.

You will participate in on-call rotations after hours, resolve technical issues promptly, and provide basic user training and ongoing support to ensure customer satisfaction. Ticketing and documentation are essential parts of the role.