Technical Support Specialist: AIDC & Hardware Expert

Brady Corporation; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Brady Corp. is seeking a Technical Support Professional to deliver technical support to Brady Solutions partners and customers across the APACI region. The role requires strong hardware troubleshooting and software knowledge, with preference for experience in AIDC products, printers, scanners, Android devices, and related software solutions.

You’ll handle requests via phone, email, live chat, and web channels, create and manage CRM records, and provide product training. Travel is minimal (<5%).

Qualifications

• Bachelor's degree in IT/CS/ET or related field.
• 2-3 years’ experience in Technical Support or Service Desk.
• Strong English communications skills.

Responsibilities

• Handle support requests via phone, email, live chat, and web channels.
• Provide pre-sales and post-sales technical support to internal and external customers.
• Create, track, and maintain case records in CRM.
• Troubleshoot, investigate, and resolve technical issues; escalate to Tier 2 or management.
• Deliver product training and presentations.
• Support Knowledge Management initiatives through article creation.
• Act as a contact for Technical Support Specialists and onboarding.
• Manage support queues and requests from Platinum Partners.
• Travel to customer sites, less than 5%.

Skills

Advanced English

Written communication

Multi-tasking

Customer service

Education

Bachelors in IT/CS/ET

Job description

Brady Corp. is seeking a Technical Support Professional to deliver technical support to Brady Solutions partners and customers across the APACI region. The role requires strong hardware troubleshooting and software knowledge, with preference for experience in AIDC products, printers, scanners, Android devices, and related software solutions.

You’ll handle requests via phone, email, live chat, and web channels, create and manage CRM records, and provide product training. Travel is minimal (<5%).