Customer Service Manager - Lead & Elevate Global Support

Upright Talent; Johor Bahru; On-site; MYR 51,000 - 61,000; Full time

Benefits offered by this job

Remuneration up to RM5k+

Comprehensive benefits

Leading automotive provider

Career progression

International exposure

Mon-Fri with half-day Sat

Job summary

Upright Talent in Malaysia is seeking a hands-on Customer Service Leader to oversee daily operations, handle complaints, and drive service performance. You will guide a team, review feedback, and prepare reports for management, collaborating with other departments to ensure smooth operations.

The role offers an attractive package with progression and international exposure in a leading automotive solutions environment.

Qualifications

• Hands-on experience in customer service or customer support.
• Experience handling customer enquiries, complaints and escalations.
• Previous team leadership or supervisory experience.
• Automotive or retail service experience is an added advantage.

Responsibilities

• Oversee daily customer service operations and service standards.
• Handle customer complaints and escalated cases.
• Guide the team and drive service performance.
• Review customer feedback and identify areas for improvement.
• Prepare service reports and share insights with management.
• Work closely with other departments to ensure smooth operations.

Skills

Team leadership

Customer service

Complaint handling

Process improvement

Reporting

Job description

Upright Talent in Malaysia is seeking a hands-on Customer Service Leader to oversee daily operations, handle complaints, and drive service performance. You will guide a team, review feedback, and prepare reports for management, collaborating with other departments to ensure smooth operations.

The role offers an attractive package with progression and international exposure in a leading automotive solutions environment.