Technical Support Engineer - Water Quality Solutions

Hach

Petaling Jaya

On-site

MYR 60,000 - 100,000

Full time

14 days+

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Job summary

Hach Malaysia (a Veralto subsidiary) is seeking a Technical Support Engineer to provide remote and on-site technical support for HACH analyzers and instruments in Selangor. You will guide customers in applying chemical testing methods, support sensing and monitoring tech, and assist with sample prep, calibration, and result interpretation.

The role requires a chemistry background, troubleshooting skills, and strong communication.

Qualifications

Bachelor’s degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
Basic knowledge of chemistry principles and laboratory testing practices.
Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
2–5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
Strong troubleshooting and analytical problem-solving skills.
Excellent communication skills, with the ability to deliver effective technical guidance and training.
Customer service orientation with patience and empathy.
Collaborative mindset to support Sales, Marketing, and Service teams.
Proficiency in English; additional languages are an advantage.

Responsibilities

Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
Guide customers in applying chemical testing methods, following HACH’s Water Analysis Handbook.
Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
Support customers on sample preparation, reagent handling, calibration, and result interpretation.
Diagnose and resolve technical issues related to instruments, software, and testing applications.
Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentation/systems.
Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
Contribute to strategy and initiatives that strengthen HACH’s reputation as the manufacturer with the best technical and service support.
Collaborate with global HACH technical teams to resolve complex product or application challenges.
Provide technical feedback on recurring issues and opportunities for product improvement.