Community Support Specialist

Centific Global Solutions, Inc.; Penang; On-site; MYR 30,000 - 45,000; Full time

Job summary

Centific Global Solutions, Inc. is seeking a Community Support Specialist in Penang. The Associate Project Coordinator assists in day-to-day project management tasks, including compiling reports and addressing project details with resources.

This role is ideal for candidates with a College/University degree and familiarity with Microsoft Office 365, who are organized and detail-oriented.

Qualifications

• Ability to perform repetitive tasks without degradation in quality.
• Willingness to work overtime if necessary.
• Organized and focused enough to work independently.

Responsibilities

• Compile reports on daily production.
• Communicate project details with crowd resources.
• Address project issues on a resource level.
• Meet or exceed all daily, weekly, and monthly KPIs.

Skills

Basic familiarity with Microsoft Office 365

General knowledge of online communication

Detail-oriented problem-solving mindset

Ability to follow directions

Education

College/University degree

Job description

## Community Support SpecialistApplylocations: Malaysia Office -Penangtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR104184**About Centific**Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovationTM solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.**About Job**Overview The Associate Project Coordinator assists the Project Coordinator in the day-to-day running of the project. They perform low level project management tasks such as updating trackers and answering emails from crowd resources. The Associate Project Coordinator communicates project details and addresses project issues on a resource level. Entry-level position. Duties and Responsibilities • Does not directly manage internal resources. • Compiles reports on daily production. • Follows and helps to update Lean documentation. • Performs low-level project management tasks. • Communicates project details with crowd resources. • Addresses project issues on a resource level. • Work with other PCs, PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow. • Respond to ambiguities/changes/updates from project management in a timely manner. • Identify and communicate process improvements or areas of waste to enhance process flow and promote efficiency. • Complete End of Day (EOD) reporting pertaining to process flow to ensure proper hand off to the next shift owners. • Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project. • Additional duties as required. Requirements • College/University degree. • Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint. • General knowledge of online communication. • Willingness to work overtime if necessary. • Remote, office, or hybrid work environment depending on specific position. • Ability to follow directions and perform time bound tasks accurately and efficiently. • Ability to perform repetitive tasks without degradation in quality. • Detail-oriented problem-solving mindset. • Organized and focused enough to work independently as a role player within a team environment.