Technical Support Engineer

Emerson Process Management Manufacturing (M) Sdn Bhd; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Emerson Process Management Manufacturing (M) Sdn Bhd in Malaysia seeks a Technical Support Engineer to install and upgrade NI/Emerson OptimalPlus systems and perform integration with customer environments, providing timely IT maintenance for production hardware and databases, and collaborating with Application Engineers to resolve complex issues.

You should hold a Degree in Computer/Telecommunication Engineering or IT, have at least 3 years of system/network troubleshooting experience, and

Qualifications

• Degree in Computer/Telecommunication Engineering or IT or equivalent.
• At least 3 years of system/network troubleshooting experience.
• Proficiency in written/verbal English communication; knowledge in semiconductor testing environment.

Responsibilities

• Install and upgrade NI/Emerson OptimalPlus systems and perform integration with Customer's systems.
• Provide IT maintenance and administration for NI/Emerson OptimalPlus hardware and databases in production environments.
• Troubleshoot customer technical issues and collaborate with Application Engineers for rapid resolution.
• Support customers as part of a global team working with leaders in foundational technologies for wireless industries.

Skills

Independent

Self-driven

Customer-oriented

Interpersonal skills

Education

Degree in Computer/Telecommunication Engineering/Information Technology

Tools

Windows administration

Networking & Security

SQL Server

Job description

Emerson Process Management Manufacturing (M) Sdn Bhd 4.0 View all jobs

In This Role, Your Responsibilities Will Be:

• OptimalPlus is now NI/Emerson. NI/Emerson OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputation in the market.
• Working with a group of highly professional and friendly team members to support our customers who are the global leaders in the development and commercialization of foundational technologies for the wireless industry.
• You will collaborate with Application Engineers to ensure customers' challenges are being resolved responsively. This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission-critical operations.
• Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
• You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer's systems and network.
• You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customers' technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer's systems
  

Who You Are:

You are independent, self-driven, customer-oriented with good interpersonal communication skills.

For This Role, You Will Need:

• Qualifications Degree in Computer/ Telecommunication Engineering/Information Technology or equivalent
• At least 3 years of working experience in system/network trouble shootings
• Proficiency in written/verbal English communication Experience and knowledge in semiconductor testing environment
  

Preferred Qualifications That Set You Apart:

• Knowledge in Windows system administration, Networking/ Security and Database administration (SQL server) is preferred
• The candidate must be independent, self-driven, customer-oriented with good interpersonal communication skills.
• Ability to travel for the job when necessary
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Engineering & Project Management Services 101-1,000 employees

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail]

Why Emerson?

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail]

Why Emerson?

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

What can I earn as a Technical Support Engineer