Technical Support

3FS TECHNOLOGY SDN. BHD.; Puchong; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Competitive salary and allowance

Annual leave, medical leave, birthday,

Medical & dental allowance

Attendance allowance

Career development opportunities

Job summary

3FS TECHNOLOGY SDN BHD is seeking a Technical Support professional in Malaysia responsible for delivering first-line POS support to F&B and retail clients. The role includes on-site implementation, training, and hardware assistance, with frequent cross-team collaboration.

We value candidates with IT/CS education and at least 1 year in POS support, plus strong English, BM and Chinese communication. Travel-ready, self-motivated, and team-oriented.

Qualifications

• Diploma or degree in IT/CS or equivalent.
• At least 1 year of technical support experience in POS industry.
• Strong verbal and written communication in English, BM and Chinese.
• Willingness to learn, self-motivated and goal oriented.
• Independent with minimal supervision and good team player with cross-team collaboration.
• Basic knowledge of IT hardware and POS software.
• Own transport for onsite work and ability to travel (allowance provided).

Responsibilities

• Provide first-line support to F&B and Retail clients via phone and chat, troubleshooting POS issues.
• Deliver support through online training, on-site implementation, and on-site hardware assistance.
• Assist with system installation, setup and configuration per client requirements.
• Conduct user training on system usage and basic maintenance.
• Perform routine system maintenance, updates and performance monitoring.
• Maintain support records, documentation and reports on issues and performance.
• Collaborate with team members and ensure data security compliance.

Skills

English

Bahasa Malaysia

Chinese

Education

Diploma or Degree in Information Technology / Computer Science

Tools

IT hardware

POS software

Job description

Possess at least a Diploma or Degree in Information Technology/Computer Science or equivalent

At least 1 year of technical support experience in POS industry

Strong verbal and written communication skills in English, Bahasa Malaysia and Chinese to effectively communicate with clients

Strong desire to deliver results, self-motivated and goal oriented

Willing to learn, constructive, ability to problem solve and make things happen

Independently with minimal supervision and also be a good team player with strong interpersonal skills where frequent collaboration across functional teams or companies is necessary

Basic knowledge related to IT hardware and POS software

Possess own transport for onsite job & able to outstation (allowance will be provided)

What we offer:

Competitive salary and allowance package

Employee perks: annual leave, medical leave, birthday leave, medical & dental allowance, attendance allowance

Opportunities for career development and growth within the organization

What you'll be doing:

Provide first-line support to F&B & Retail clients via phone, and chat, including troubleshooting POS system issues

Deliver support through online training, on-site implementation, and on-site hardware assistance

Assist with system installation, setup, and configuration based on client requirements

Conduct user training on system usage and basic maintenance

Perform routine system maintenance, updates, and performance monitoring

Maintain support records, documentation, and generate reports on issues and performance

Collaborate with team members, ensure data security compliance, and continuously improve technical knowledge

Working hours & location:

Office Arrangement (Technical Support) *5.5 working days

9:00 AM – 6:00 PM (Monday - Friday)
9:00 AM – 1:00 PM (Saturday - WFH)

3FS TECHNOLOGY SDN BHD is the leading Point of Sale (POS) company in Malaysia. Our headquarter is situated in Melaka since 2018. In 3FS, we specialized in providing the latest POS system for all sorts of business. With a team of professional and experienced POS experts, we are able to fully understand and fulfil our customers’ requirements. Our customer range include cafe, tea shop, F&B industry, salon & massage centre, fashion shop, and retail shop. We would prefer a long-term business relationship with our clients, providing high quality point of sales system and offer them the best deal that we could offer.

3FS TECHNOLOGY SDN BHD is the leading Point of Sale (POS) company in Malaysia. Our headquarter is situated in Melaka since 2018. In 3FS, we specialized in providing the latest POS system for all sorts of business. With a team of professional and experienced POS experts, we are able to fully understand and fulfil our customers’ requirements. Our customer range include cafe, tea shop, F&B industry, salon & massage centre, fashion shop, and retail shop. We would prefer a long-term business relationship with our clients, providing high quality point of sales system and offer them the best deal that we could offer.

Perks and benefits Medical benefit covers medical and dental. Statutory Contributions & Deductions (EPF, SOCSO) Travel Allowance (Subject to offer) Attendance Allowance Annual Leave, Medical Leave, & Birthday Leave

What can I earn as a Technical Support Role