Technical Services Manager

Castrol; Kuala Lumpur; Hybrid; MYR 240,000 - 420,000; Full time

Job summary

Castrol in Asia Pacific seeks a Technical Services Manager to lead a team across six clusters to deliver value through technical services, training, and digital tools. The role focuses on supporting Sales and Marketing, differentiating offers, and driving customer outcomes with safety and quality at the forefront.

You will build capabilities, engage with key customers, and guide strategy, while collaborating with regional teams to ensure alignment with market needs and Castrol standards.

Qualifications

• University degree or higher in a technical field such as Engineering or Chemistry.
• Post graduate degree preferred for advanced roles.
• Trade Mechanic qualification acceptable where relevant.
• Fluency in English and Japanese is essential for this role.

Responsibilities

• Define the overall technical services framework and strategy for APAC.
• Build the technical services road-map with Sales, Marketing and Technology.
• Consolidate and standardise technical services activities using regional/global best practice.
• Provide technical input for product portfolio aligned to market strategy.
• Develop relationships with key customers and capture future needs.
• Keep abreast of latest technical developments to drive thought leadership.
• Plan and implement capability development through technical and digital trainings.
• Ensure safe and compliant delivery of technical service elements.
• Lead and coach the team, setting clear performance standards and development paths.

Skills

Team leadership

Lubricants knowledge

Technical services

B2C and B2B markets

English language

Japanese language

Education

University degree or post graduate degree

Engineering or Chemistry background

Trade Mechanic qualification

Job description

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you’re just starting out or ready for your next big move, you’re in the right place to explore an exciting career with Castrol.

Job Description

This is a meaningful role to support Castrol across the Asia Pacific Business as it targets growth across all markets and channels. The role will lead the Asia Pacific Technical Services team to drive the delivery of value for our customers.

As a Technical Services Manager, you will lead a team of Technical Services Specialists in 6 geographical clusters (Australia and New Zealand, Vietnam, Thailand, Malaysia/Singapore/Philippines, Indonesia and Japan/Korea) in supporting the Sales and Marketing teams to differentiate their offer through the use of analysis, training, innovative service offerings, product and digital technology without compromising safety, quality and performance.

You will be responsible for delivering effective technical and product application expertise that drives customer outcomes and builds strong internal partnerships.

If you thrive in multifaceted environments, enjoy collaborating with diverse, cross-functional teams, and are driven to make a lasting impact in a critical industry, we’d love to hear from you!

What You Will Deliver

• Responsible for defining the overall technical services framework and strategy for the Asia Pacific business.
• Work closely with the Sales, Marketing, and Technology team to build the Technical Services road-map for the geography.
• Evaluate opportunities to consolidate and standardise technical services activity, which includes identifying and employing best practice from within the region and Globally within Castrol
• Work with Marketing to ensure the product range meets requirements of the Market Strategy. Provide technical input for product portfolio optimisation, customer trends and competitor product in-field performance.
• Develop relationships with key customers across the business (e.g. OEM’s, Key Accounts, Distributors) and ensure team is engaged in identifying new requirements for products and capturing current and future needs.
• Keep abreast of the latest technical developments so as to be able to drive thought leadership and build capability within the Technical Services team.
• Plan and implement continuous capability development programmes through technical, product knowledge and customer service skills trainings through the use of AI and Digital tools.
• Ensure safe and compliant delivery of technical service offer elements.
• Provide the team with a clear direction and defines standards of performance expected; Supervise performance and provide timely and constructive feedback to enable team development; Motivate and empower others to achieve goals and provides others with coaching and development opportunities.

What You Will Need To Be Successful

We know great candidates don’t tick every box, so if this role excites you.

Education

• A university degree or post graduate degree holder.
• Tertiary qualifications in a technical discipline such as Engineering or Chemistry, or Trade Mechanic qualification.

Experience

Minimum 10 years of technical experience in automotive, mining, heavy industrial equipment, or oil and lubes related industries.

• Strong knowledge of B2C and B2B markets
• Team leadership experience highly regarded
• Strong technical understanding of lubricants and product applications.
• Experience in these markets (Australia and New Zealand, Vietnam, Thailand, Malaysia/Singapore/Philippines, Indonesia and Japan/Korea) is preferred.
• Fluency in Japanese and English is essential for this role. Proficiency in other languages would be a strong advantage.

About The Team

You’ll be joining a collaborative team that works closely with colleagues and customers across the business to help deliver excellent outcomes and drive growth across our markets. The team partners with a wide range of stakeholders ensuring strong relationships and working together to make a real impact every day.

Why Join Us?

At Castrol, we know that great work starts with great people. That’s why we invest in creating an environment where you can learn, grow, and build a meaningful career while being yourself. We value different perspectives, experiences, and ideas, and we’re committed to making sure everyone feels welcomed, respected, and supported.

We also understand that life happens outside of work. So we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [e-mail].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process(e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.