Entry Level Customer Service/Sale

The Elitejob; Malaysia; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

Amazon in Malaysia seeks an Entry Level Customer Service/Sales Representative to deliver exceptional customer experiences and drive sales growth. You will engage customers across channels, address inquiries, and assist with order processing while building positive relationships to strengthen brand loyalty.

No prior experience is required; training will be provided. Flexible schedules are available, including evenings, weekends, and holidays, with a supportive team and opportunities for career

Qualifications

• Good communication and writing abilities are essential.
• Strong customer service orientation with a can‑do attitude.
• Ability to multitask and prioritize in a fast paced setting.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Identify needs and recommend products or solutions.
• Process orders accurately and ensure timely delivery.
• Resolve complaints with empathy and patience.
• Meet or exceed sales targets and performance metrics.
• Collaborate with cross functional teams to improve satisfaction.

Skills

Communication skills

Customer service

Multitasking

CRM familiarity

Adaptability

Tools

CRM systems

Job description

Amazon is a globally renowned e-commerce and technology company, pioneering innovations in logistics, cloud computing, digital streaming, and artificial intelligence. With a commitment to customer-centricity and operational excellence, Amazon has revolutionized the retail industry and continues to shape the future of commerce worldwide.

Job Title: Entry Level Customer Service/Sales Representative

Job Summary: As an Entry Level Customer Service/Sales Representative at Amazon, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth. You will engage with customers through various channels to address inquiries, provide product recommendations, and assist with order processing, all while fostering positive relationships to enhance brand loyalty.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Identify customer needs and recommend appropriate products or solutions
• Process orders accurately and efficiently, ensuring timely delivery
• Resolve customer complaints and issues with empathy and patience
• Meet and exceed sales targets and performance metrics
• Collaborate with cross-functional teams to optimize processes and improve customer satisfaction

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Basic computer proficiency and familiarity with CRM systems
• Adaptability and willingness to learn new technologies and processes

Experience:

• No prior experience required; training will be provided

Working Hours:

• Flexible schedules available; including evenings, weekends, and holidays

Knowledge, Skills, and Abilities:

• Knowledge of e-commerce platforms and industry trends is a plus
• Ability to work effectively in a team environment
• Problem-solving skills and a positive attitude

Benefits:

• Competitive compensation package
• Comprehensive benefits including medical, dental, and vision coverage
• 401(k) retirement savings plan with company match
• Employee discounts on Amazon products and services
• Opportunities for career growth and advancement within the company

Why Join Amazon:

• Be part of a dynamic and innovative company at the forefront of technology and customer experience
• Work in a collaborative and inclusive environment where your ideas and contributions are valued
• Access to world‑class training and development programs to support your career aspirations