Team Manager - Cash Application

Deutsche Post

Petaling Jaya

In loco

MYR 200.000 - 320.000

Tempo pieno

8 giorni fa

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Descrizione del lavoro

Deutsche Post DHL Group seeks an Accounts Receivable Head in Selangor to drive process improvements, automation and harmonization across the OTC function. You will lead a team of supervisors, clerks and experts, own DSO, bad debt provision and customer relationship management, and ensure business continuity with First Choice methodology.

You will collaborate with cross-functional partners including Treasury, Controlling, and BU leaders to implement continuous improvements and optimize working

Competenze

Master degree in Accounting/Finance/Economics
Superior English skills
First Choice Way Champion (Silver)
More than 5 years divisional working experience
More than 3 years people management experience
More than 5 years previous Collection / Credit Risk Management experience is preferred

Mansioni

To maintain and execute collection strategies in line with set standards and policies
To guarantee timely and effective execution of internal control framework
To actively manage cross functional dependencies
To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives
To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of Order-to-Cash
To manage service line agreements with 3rd party collection agency
To manage cost related to 3rd party collection and credit rating agencies
To manage bad debt provision and expenses
To exercise good management judgment in the execution of job responsibilities (i.e. cost center management)

Conoscenze

Team management

Stakeholder management

Collection/Credit Risk

Process improvement

MS Office

Communication

Presentation skills

Formazione

Master degree in Accounting/Finance/Economics

Superior English skills

First Choice Way Champion (Silver)

Descrizione del lavoro

Role Purpose

To improve quality, efficiency and effectiveness of the Accounts Receivable Operation through process improvements, automation and harmonization with the aim to optimize working capital, minimize transactional costs and control DHL Group exposure to bad debt losses. He/she directly manages a team of supervisors, clerks and experts. He/she is responsible for DSO, bad Debt Provision/Expenses and customer relationship management in his direct scope of responsibility. He/she continuously improves OTC processes using First Choice methodology as well as launching optimization initiatives. He/she carries operational accountability and secures business continuity and delivers improved operational effectiveness against evolving business requirements.

Accountabilities

Customer - Business Roles - External

To maintain and execute collection strategies in line with set standards and policies
To guarantee timely and effective execution of internal control framework
To actively manage cross functional dependencies
To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives
To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of Order-to-Cash
To manage service line agreements with 3rd party collection agency
To manage cost related to 3rd party collection and credit rating agencies
To manage bad debt provision and expenses
To exercise good management judgment in the execution of job responsibilities (i.e. cost center management)

Stakeholder - Business Roles External & Internal

Internal Stakeholders: Head of SSC, BU CFO's, Controlling (Treasury, Taxes), OTC Heads, SSC Heads, Regional and Country Sales Mgrs, Operation Managers, Customer Service Managers, Regional and Country IT Managers / BPOs
To integrate service orientation in all areas of work
To act as a point of escalation to business partner and end-customers
To manage dependencies across the entire OTC chain

Process

List of processes as per AR GOM/ROM

People - Management

Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.
Ensure proper staffing of daily activities and projects to include the right level of resources based on skills, experience and formal training / education to manage change processes.
Motivation of and role model for all direct / indirect staff.
Efficient leadership, people management and guidance of staff, respecting cultural environment and history.

Knowledge/Experience Expectations

More than 5 years divisional working experience
More than 3 years 3eople management experience
Good telephone conversation/handling skills
Effective communication and conversational skills
High customer focus and service orientation
Advanced MS office knowledge
Intermediate Presentation skills
More than 5 years previous Collection / Credit Risk Management experience is preferred
Sensitive to cultural specifics

Education / Qualification / Certification