Team Leader - Front Office, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur is seeking a Team Leader - Front Office to assist in managing the efficient operation of the Front Office Department. Ideal candidates should hold a degree in Hospitality or Tourism management and possess strong communication and problem-solving skills. Experience in luxury hotels is preferred, and the role is open only to Malaysian Citizens and Permanent Residents.

Qualifications

• Malaysian Citizens and Permanent Residents of Malaysia only.
• Work experience as Lead Host or Team Leader in Front Office preferred.
• Professional appearance and demeanor under pressure.

Responsibilities

• Assist in the efficient running of the Front Office Department.
• Ensure compliance with Hyatt International's Corporate Strategies and brand standards.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Multitasking abilities

Problem-solving skills

Education

University degree/diploma in Hospitality or Tourism management

Tools

Front office management software

Microsoft Office Suite (Excel, Word)

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Front Office is responsible for assisting in the smooth and efficient running of the Front Office Department within the Rooms Division.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as Lead Host or Team Leader in Front Office within luxury hotels is preferred.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, multitasking and problem-solving abilities.
• Proficiency in front office management software and Microsoft Office Suite (Excel, Word).

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