Team Lead, Data Analytics

AFFIN Group; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

AFFIN Group is seeking a capable Data Analyst in Kuala Lumpur to generate customer, portfolio, and risk insights that enhance growth, profitability, and risk-adjusted returns. You will provide MIS and data support to business units for informed decision-making and performance optimization.

This role focuses on developing and maintaining dashboards for delinquency, collections productivity, segmentation, and risk monitoring to drive timely actions and strategic planning.

Qualifications

• Bachelor's Degree in Accounting/Finance/Business Administration or related degree.
• Minimum 5 years' experience in the financial industry.
• Aptitude for numbers and understanding of Profit & Loss.
• Meticulous with keen attention to detail.
• Strong communication skills.
• Strong interpersonal skills with ability to listen, interpret, influence, and negotiate.
• Troubleshooting & problem-solving skills.
• Curious and able to understand diverse commercial issues.
• Ability to work on tight deadlines with minimal supervision, willing to learn and work under pressure.
• Good analytical skills and enjoy working with data.

Responsibilities

• Lead the development of analytics dashboards to monitor delinquency, collections, and risk metrics.
• Oversee and optimize reporting dashboards to support collections and credit risk decisions.
• Translate data into actionable insights and present findings to management and stakeholders.
• Ensure data accuracy, consistency and timeliness across reporting outputs.
• Collaborate with Collections, Credit Risk and Business teams to understand requirements and deliver analytics solutions.
• Identify opportunities to automate reports and improve data visualization to increase efficiency.

Education

Bachelor's Degree in Accounting/Finance/Business Administration or related degree

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Summary:

• The Data Analyst generates customer, portfolio, and risk insights to optimize growth, profitability, and risk-adjusted returns, while providing business units the data support and MIS required for decision making to drive performance.

Job Responsibilities:

• Lead the development and maintenance of the Delinquency Dashboard, covering arrears, flow rates, cures and key delinquency trends to support timely collections actions.

• Oversee the Collections Productivity Dashboard, monitoring contact rates, PTP performance, recoveries and productivity metrics to identify performance gaps and improvement opportunities.

• Develop and maintain the Collection Segmentation Priority Matrix to identify and prioritise customer segments based on delinquency behaviour, risk profile and recovery potential.

• Lead Auction Aging & RP Analysis to monitor auction pipelines, aging trends and recovery performance, highlighting key issues and areas requiring management intervention.

• Drive the NPL Dashboard, providing insights on NPL inflows, stock movements, recoveries and write-offs to support portfolio and collections strategy.

• Develop Risk Monitoring Reports to identify deteriorating customer segments, portfolio trends and risk vintages, enabling early identification of potential credit and collections risks.

• Lead the Collections Forecast Dashboard, providing projections on inflows, recoveries and target achievement to support collections planning and performance tracking.

• Translate data into actionable business insights by analysing trends, variances and key performance indicators and presenting findings to management and relevant stakeholders.

• Lead and review analytics outputs to ensure data accuracy, consistency and timeliness across collections and credit risk reporting.

• Partner with Collections, Credit Risk and Business teams to understand business requirements, develop relevant analytics solutions and support data-driven decision making.

• Identify opportunities to enhance reporting and analytics capabilities, including automation, dashboard optimisation and improved data visualisation to increase efficiency and reduce manual reporting.

• Provide guidance and coaching to analytics team members on data analysis, reporting standards, dashboard development and interpretation of collections and risk metrics.

Job Requirements:

• Bachelor's Degree in Accounting/Finance/Business Administration or related degree.

• Minimum 5 years' experience in the financial industry.

• An aptitude for numbers and understanding of Profit & Loss.

• Meticulous with keen attention to details.

• Strong communication skills.

• Strong interpersonal skills with ability to listen, interpret, influence, and negotiate.

• Good with troubleshooting & problem-solving skills.

• Naturally inquisitive with a desire to understand a broad range of commercial issues.

• Ability to work on tight deadlines with minimal supervision, willing to learn and able to work under pressure.

• Possess good analytical skills and enjoy working with data.