Team Head Client Verification Team (KYC)

Commerz Global Service Solutions; Selangor; On-site; MYR 90,000 - 180,000; Full time

Job summary

Commerz Global Service Solutions (CGSS) Malaysia seeks a Team Head for CVT (KYC) to lead a team, ensure quality, and manage onboarding and ongoing client due diligence. The role involves coordinating with the CVT Department Head, escalating issues, and driving compliance with GCLM, screening, and related procedures in a multinational setting.

The position requires strong leadership, AML/KYC expertise, and the ability to operate across cross‑cultural teams while maintaining timely, accurate

Qualifications

• College degree in a Business‑related / Banking / Finance discipline or similar education.
• KYC / Compliance Certification preferred.
• Completed apprenticeship / training in the financial industry or similar experience.

Responsibilities

• Lead and manage the CVT (KYC) team, ensuring optimal performance and quality.
• Escalate issues and deliver required performance on time with expected quality.
• Provide regular reporting to CVT Department Head and coordinate related projects.
• Oversee onboarding, reviews, account openings, closures, and offboarding of FI, Corporate Clients and NBFIs.
• Review CDD documentation and verify information and documents for KYC processes.
• Ensure correct Client Risk Rating and due diligence documentation are maintained in systems.

Skills

Leadership

KYC

AML

Client onboarding

Regulatory knowledge

MS Office

English fluency

Cross-cultural communication

Education

College degree in Business/Banking/Finance

KYC Certification preferred

Tools

MS Office Suite

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Team Head, CVT (KYC) leads and manages a team of individuals, ensuring optimum performance and quality, escalating issues / potential issues arising or on the horizon, delivering the required performance on time and of the expected quality.

The Team Head manages tasks assignment to staff members’ of CVT (KYC), supervises staff members’ performance and to achieve predetermined team and individual targets. The Team Head is responsible for providing regular reporting to Client Verification Team (CVT) Department Head, coordinating CVT related projects, maintaining communication with stakeholders, and performing escalations if required. In addition, the Team Head will also perform Reviewer specific responsibilities as defined within the global Client Lifecycle Management (CLM) procedure, and act as the coordinator of front to back KYC processes under the guidance and supervision of CVT Department Head. The Team Head is also responsible to ensure team members are kept up to date on latest developments within the remit of the CVT team and ensure team members receive necessary training to ensure that they are able to perform their tasks to the standards expected by Commerzbank A.G.

Key activitie

• Comply with Commerzbank’s Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda. Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure.
• Ensure transparent, consistent communication of goals, expectations, and feedback. Ensure appropriate stakeholder management, providing timely and accurate information for further or follow up action.
• Set measurable goals, monitor performance, provide feedback, and support career development of team members. Evidence achievement of such goals by generating appropriate statistics / metrics / KPIs to be used in management reporting.
• Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks.
• Implement strategies to keep team members motivated, recognise efforts, and support work‑life balance.
• Support team members’ well‑being, promote diversity and inclusion, and encourage innovation and adaptability. Liaise with relevant teams (e.g. Compliance) to clarify and resolve issues as they arise. Provide advice and act as SME to stakeholders and / or other team members. Participate in committees and projects to ensure overall compliance with strategic and overall targets. Prioritize or escal…
• Handle tasks related to the on‑boarding, regular and event‑driven reviews, account opening, closure, and off‑boarding of FI, Corporate Clients and NBFIs. Review Customer Due Diligence documentation to ensure completeness and accuracy of mandatory KYC information. Verify client information and documentation, including identity, Beneficial Ownership, and Bearer shares. Review follow‑ups and escalations for any missing documentation.
• Review screenings on clients and related parties as per CLM procedures. Manage ongoing screenings, including clearing alerts in the system. Document the results of these screenings.
• Ensure the correct Customer Risk Rating is calculated or adjusted as needed. Verify the appropriate level of Due Diligence and its documentation at onboarding and review. Confirm all required checks were performed according to procedures. Ensure Client Data and elements and Due Diligence are properly documented in systems. Assess updates to client’s KYC / Account data. Review communication between CVT Analyst, Client Owner, and Compliance.
• Deputize for Department Head or perform other additional tasks as instructed / assigned. Exercise independence of judgement and autonomy as appropriate for role / allowed under delegation of authority.

Formal education

• College degree in a Business‑related / Banking / Finance discipline or similar education.
• Completed apprenticeship / training in the financial industry or similar experience.
• KYC / Compliance Certification preferred

Specialist knowledge (work experience, further qualification):

• At least 5 years professional experience in Client On‑boarding (KYC) and/or Account Admin operations and Anti‑Money Laundering functions at a large financial institution.
• Working experience in an international environment is a plus.
• Experience in a leadership/management role; extensive product, market and regulatory knowledge.
• Strong interpersonal skill set, particularly in a cross‑cultural environment.
• Ability to quickly comprehend, simplify and present complex structures, issues and challenges to broad audiences.
• Multi‑year professional experience in operations at a large financial institution.
• Advanced knowledge of Financial Crime prevention, local and international sanctions and KYC.
• Ability to review and understand business and legal documents required for the KYC process.
• Experience in conducting screenings and handling of potential matches to adverse news, designated sanctions targets and prohibited persons lists.
• Ability to review and evaluate documentation of conducted Customer Due Diligence.
• Proficient use of MS Office Suite.
• Fluent in English; German, Japanese and/or other language will be an added advantage.
• Advanced time management skills with the ability to execute tasks within tight deadlines.
• Ability to work and make decisions independently.