Talent Acquisition Specialist

Randstad Enterprise; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Randstad Enterprise in Kuala Lumpur is seeking an experienced Senior Talent Acquisition lead to drive end-to-end recruitment for CX Delivery, Technical Support, and Customer Success across the APAC region. You will partner with regional leaders to attract top talent, manage SLAs, and deliver a superb candidate experience while promoting an inclusive, high-performance culture.

The role requires 8+ years in full-cycle recruiting within tech/enterprise environments, strong stakeholder management,

Qualifications

• 8+ years of full-cycle recruiting experience in tech, enterprise software, global delivery centers, or IT operations supporting APAC markets.
• Hands-on experience hiring for CX Delivery, Technical Support, Customer Success, or CX Operations roles.
• Proven regional APAC market expertise in Southeast Asia and broader APAC talent pools.
• Excellent written and verbal English; Mandarin proficiency is highly desirable but not mandatory.
• Strong stakeholder management skills in a matrixed, fast-paced enterprise with focus on diversity and inclusion.
• Immediate or short-notice availability to step into a 12-month contract.

Responsibilities

• End-to-end talent acquisition for CX Delivery, Technical Support, Customer Success, and Operational Excellence across APA.
• Strategic sourcing, talent mapping, and market engagement for enterprise networking, cloud support, and IT service delivery.
• Consultative hiring partner to regional CX directors and hiring managers with data-driven insights and SLAs.
• Enhance candidate experience and culture alignment from first contact through offer negotiation.
• Maintain meticulous recruitment data in ATS and ensure pipeline transparency and SLA reporting.

Skills

Full-cycle recruiting

Stakeholder management

English proficiency

Job description

Join a global leader in enterprise networking, cloud, and security solutions. Based out of our Kuala Lumpur site, you will lead end-to-end talent acquisition for our regional Customer Experience (CX) and Operations divisions across the Asia-Pacific region.

In this role, you will partner directly with regional technical leaders and delivery managers to attract and hire top-tier talent Customer Success, Professional Services, and CX Delivery Operations. You will play a pivotal role in driving our commitment to a Conscious Culture, building diverse, high-performing teams that enable seamless technology adoption for enterprise customers worldwide.

Key Responsibilities

• End-to-End Talent Acquisition: Manage full-lifecycle recruitment for specialized and high-volume roles within CX Delivery, Technical Support, Customer Success, and Operational Excellence across APA
• Strategic Sourcing & Talent Mapping: Utilize advanced direct-sourcing techniques, Boolean strategies, and market mapping to engage passive talent across enterprise networking, cloud support, and IT service deliver
• Consultative Hiring Partner: Conduct structured intake sessions with regional CX directors and hiring managers to calibrate requirements, establish SLAs, and provide data-driven talent market insight
• Candidate Experience & Culture Champion: Deliver an exceptional candidate journey aligned with our values of inclusion, transparency, and innovation from first contact through offer negotiatio
• Operational Excellence: Maintain immaculate recruitment data within our ATS and candidate tracking tools, ensuring compliance, pipeline transparency, and accurate SLA reportin

Qualifications & Requirements

• Recruitment Experience: 8+ years of full-cycle recruiting experience within tech, enterprise software, global delivery centers, or IT operational environments supporting APAC marke
• Domain Familiarity: Hands-on experience hiring for technical support, network/security engineering support, customer success managers (CSMs), or CX operations rol
• Regional Market Expertise: Proven track record of sourcing and hiring across diverse Southeast Asian and broader APAC talent poo
• Language Capabilities: Excellent written and verbal English communication skills. Mandarin language proficiency is highly desirable (not mandatory) to support specific regional stakeholders and candidate marke
• Mindset & Agility: Strong stakeholder management skills with the ability to navigate a matrixed, fast-paced enterprise landscape with a strong focus on diversity and inclusi
• Availability: Immediate or short notice availability to step into a 12-month contra