Taiwanese, English-speaking CSS

Cross Border Talents; Kuala Lumpur; Hybrid; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Work from home for 1 month

Job summary

Cross Border Talents is seeking a Customer Service Specialist in Kuala Lumpur to support customers with native-level Taiwanese Mandarin and fluent English. The role offers work-from-home for the first month while visa approval is completed, followed by hybrid on-site duties.

Responsibilities include assisting customers, supporting employment pass processing, and delivering responsive service across channels within the stated shift hours.

Qualifications

• Native-level proficiency in Taiwanese Mandarin.
• Fluent English communication skills.
• Basic Customer Service knowledge.
• Bachelor's degree required for employment pass processing.

Responsibilities

• Provide customer support using Taiwanese Mandarin and English.
• Assist with employment pass / visa processing as needed.
• Handle inquiries across channels during shifts.

Skills

Taiwanese Mandarin

English

Education

Bachelor's degree

Job description

About the location

Kuala Lumpur, Malaysia, is a vibrant capital city known for its diverse culture, modern skyline, and bustling urban environment.

About the position

Join our client as a Customer Service Specialist (CSS) in Kuala Lumpur. This role involves providing support to customers, leveraging your native-level proficiency in Taiwanese Mandarin and English.

Additional information

• Work from home for the first month until your visa is approved.
• Upcoming start dates: 26/11/2026; 26/12/2026.
• Working Hours & Schedule: 5 days a week with 2 days off; shifts between 9 AM and 10 PM on weekdays, and 9 AM and 6 PM on weekends.

Requirements

• Native-level proficiency in Taiwanese Mandarin.
• Fluent English communication skills.
• Basic Customer Service knowledge.
• Bachelor's degree (required for employment pass processing).