Customer Service Specialist- Native Taiwanese

Mango Global Technologies; Penang; On-site; MYR 36,000 - 58,000; Full time

Job summary

Mango Global Technologies is seeking a Customer Support Specialist in Penang, Malaysia. The role represents the brand and values, maintaining a positive, empathetic, and professional attitude when assisting customers.

You will handle queries, support customers with a proactive mindset, and report issues on behalf of customers. Fresh graduates with English-related degrees are welcome to apply, with a B2 level English requirement and a minimum 40 wpm typing speed.

Qualifications

• Bachelor's Degree or Diploma or equivalent in any discipline.
• B2 level English proficiency (reading, writing, speaking and listening).
• Minimum 6 months work experience in customer support in any industry.
• Fresh graduates with degrees in English with Communication or related fields are welcome.
• Minimum typing speed of 40 wpm with 90% accuracy.

Responsibilities

• Handle customer queries and objections in a professional manner.
• Interact and support customers with a positive, empathetic, and professional attitude.
• Receive continuous feedback and work in a fast-paced working environment.
• Demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Speak, read and write the required language to support customers.
• Report issues on behalf of customers.

Skills

English proficiency

Typing speed 40wpm

Customer service orientation

Emotional intelligence

Calm under pressure

Clear communication

Education

Bachelor's degree / Diploma

Tools

Microsoft Office Suite

Job description

A Customer Support Specialist (CSS) role representing the brand, culture, and values of the client. Your attitude and behaviour will determine how the client is perceived by its customers. The CSS maintains a positive, empathetic, and professional attitude towards customers at all times, handling customer concerns positively and professionally whilst interacting, supporting, and being open to receiving feedback and reporting issues on behalf of customers.

Key responsibilities

Handle customer queries and objections in a professional manner

Interact and support customers with a positive, empathetic, and professional attitude

Receive continuous feedback and work in a fast-paced working environment

Demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Speak, read and write the required language to support customers

Report issues on behalf of customers

About you

Bachelor's Degree or at least Diploma or equivalent in any discipline

B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Minimum of 6 months work experience in customer support in any industry

Fresh graduates welcome with degrees in English with Communication, English for Professionals, Mass Communication, or any related field

Customer Service orientation and Customer Results/Solutions focussed

Ability to handle customer expectations management

Minimum typing speed of 40wpm with a 90% accuracy score

Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Good reasoning and analytical skills, emotional intelligence, and ability to stay calm when customers are stressed or annoyed