Systems Support Specialist, FCM M&E - Kuala Lumpur

FCM Travel Solutions Asia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

FCM Meetings & Events in Kuala Lumpur seeks a Systems Support Specialist to power the technology platforms that support our global operations. You will be the go‑to expert across key M&E platforms, helping teams maximise system capabilities, streamline processes and deliver excellent service.

This role suits a technically minded problem‑solver who enjoys collaborating across teams, troubleshooting complex challenges, and driving continuous improvement through technology.

Qualifications

• Minimum 3 years' experience in a systems support or technical support environment.
• Strong technical aptitude and systems fluency.
• Knowledge of the platforms: Cvent, EventsAir or Qondor is advantageous.
• Excellent technical troubleshooting and problem-solving skills.
• Strong interpersonal and customer service skills with clear communication.
• Ability to collaborate with cross-functional teams and support users across locations.

Responsibilities

• Manage day-to-day administration of M&E business systems, including user access and maintenance.
• Configure and maintain system settings, permissions, templates, and workflows.
• Conduct quarterly access audits to ensure permissions are accurate and compliant.
• Coordinate technical support with external vendors and internal teams.
• Act as SME for platforms including Qondor, Cvent, EventsAir, and related reporting tools.
• Support system projects from requirements through implementation and post‑deployment optimization.
• Partner with Finance Systems, Salesforce, and other tech teams for integrations.
• Provide technical support, troubleshooting, and issue resolution for users.
• Manage escalations with third‑party suppliers to resolution.
• Deliver onboarding, training, and user guidance; maintain documentation.
• Generate reports on system usage, compliance, trends, and adoption.
• Identify opportunities for process improvement and automation with stakeholders.
• Stay informed on new technologies and best practices in system administration.
• Support global teams including out‑of‑hours escalations and international communications.

Skills

Technical aptitude

Systems fluency

Troubleshooting

Cross‑functional collaboration

Customer service

Communication skills

Multi-location support

Tools

Cvent

EventsAir

Qondor

Job description

Join FCM Meetings & Events as a Systems Support Specialist and play a critical role in powering the technology platforms that support our global operations. Working within the Digital Product team, you'll be the go‑to expert across key M&E platforms, helping teams maximise system capabilities, streamline processes, and deliver exceptional customer experiences. This is a high‑impact opportunity for a technically minded problem‑solver who enjoys collaborating across teams, troubleshooting complex challenges, and driving continuous improvement through technology.

KEY RESPONSIBILITIES

• Manage the day‑to‑day administration of M&E business systems, including user access, system availability, maintenance, and support.
• Configure and maintain system settings, permissions, templates, and workflows across multiple platforms.
• Conduct quarterly access audits to ensure permissions remain accurate, compliant, and aligned to business requirements.
• Coordinate technical support activities with external vendors and internal ETS teams.
• Act as the Subject Matter Expert for platforms including Qondor, Cvent, EventsAir, Event Workspace, AMGiNE, Venue Finder, M&E Backstage, and related reporting tools.
• Support system projects from requirements gathering through implementation and post‑deployment optimisation.
• Partner with Finance Systems, Salesforce, and other technology teams to support integrations and system enhancements.
• Provide technical support, troubleshooting, and issue resolution for internal and external users.
• Manage escalations with third‑party suppliers and oversee issues through to successful resolution.
• Deliver system onboarding, training, user guidance, and documentation.
• Maintain accurate system documentation, user guides, and standard operating procedures.
• Generate and analyse reports on system usage, compliance, trends, and adoption.
• Collaborate with operational leaders and stakeholders to identify opportunities for process improvement and automation.
• Stay informed on emerging technologies, best practices, and industry trends in system administration.
• Support global teams, including occasional out‑of‑hours escalations, system releases, and international communications.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years' experience in a systems support or technical support environment.
• Knowledge of Cvent, EventsAir, or Qondor is advantageous.
• Strong technical aptitude and systems fluency.
• Knowledge of system management, problem reporting, change management, and support tools.
• Excellent technical troubleshooting skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross‑functional teams.
• Experience supporting users across multiple locations.
• Highly desirable: Microsoft systems, communications or learning‑related certifications and/or background.

ABOUT THE OPPORTUNITY

Join FCM Meetings & Events as a Systems Support Specialist and play a critical role in powering the technology platforms that support our global operations. Working within the Digital Product team, you'll be the go‑to expert across key M&E platforms, helping teams maximise system capabilities, streamline processes, and deliver exceptional customer experiences. This is a high‑impact opportunity for a technically minded problem‑solver who enjoys collaborating across teams, troubleshooting complex challenges, and driving continuous improvement through technology.

KEY RESPONSIBILITIES

• Manage the day‑to‑day administration of M&E business systems, including user access, system availability, maintenance, and support.
• Configure and maintain system settings, permissions, templates, and workflows across multiple platforms.
• Conduct quarterly access audits to ensure permissions remain accurate, compliant, and aligned to business requirements.
• Coordinate technical support activities with external vendors and internal ETS teams.
• Act as the Subject Matter Expert for platforms including Qondor, Cvent, EventsAir, Event Workspace, AMGiNE, Venue Finder, M&E Backstage, and related reporting tools.
• Support system projects from requirements gathering through implementation and post‑deployment optimisation.
• Partner with Finance Systems, Salesforce, and other technology teams to support integrations and system enhancements.
• Provide technical support, troubleshooting, and issue resolution for internal and external users.
• Manage escalations with third‑party suppliers and oversee issues through to successful resolution.
• Deliver system onboarding, training, user guidance, and documentation.
• Maintain accurate system documentation, user guides, and standard operating procedures.
• Generate and analyse reports on system usage, compliance, trends, and adoption.
• Collaborate with operational leaders and stakeholders to identify opportunities for process improvement and automation.
• Stay informed on emerging technologies, best practices, and industry trends in system administration.
• Support global teams, including occasional out‑of‑hours escalations, system releases, and international communications.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years' experience in a systems support or technical support environment.
• Knowledge of Cvent, EventsAir, or Qondor is advantageous.
• Strong technical aptitude and systems fluency.
• Knowledge of system management, problem reporting, change management, and support tools.
• Excellent technical troubleshooting skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross‑functional teams.
• Experience supporting users across multiple locations.
• Highly desirable: Microsoft systems, communications or learning‑related certifications and/or background.

ABOUT THE OPPORTUNITY

Join FCM Meetings & Events as a Systems Support Specialist and play a critical role in powering the technology platforms that support our global operations. Working within the Digital Product team, you'll be the go‑to expert across key M&E platforms, helping teams maximise system capabilities, streamline processes, and deliver exceptional customer experiences. This is a high‑impact opportunity for a technically minded problem‑solver who enjoys collaborating across teams, troubleshooting complex challenges, and driving continuous improvement through technology.

As one of the world's leading travel management companies, we help customers with total travel management transformation. FCM is driven by our people, our customers, guided by egalitarianism and unity, as well as accountability. You’ll always hear someone in the office talking about Brightness of Future – that’s the ideology we are empowering our people with, giving them a clear pathway to achieve their hopes, and career aspirations and dreams. These five philosophies form the backbone of our values and guide us in everything we do.

Fuelled by the passion for technological innovation and commitment to customer experience excellence, we are flexible, resourceful and creative. From travel planning to expense management, compliance to duty of care, we embrace new ways of doing things so that we can arrive at our final destination - to be the travel management industry’s most customer‑centric company.

We work in an open and uniquely collaborative model across our regional offices and teams. Diversity and an all‑inclusive work environment is incredibly important to us as a company as we take pride in building a work culture that is safe and secure, regardless of belief, background, religion, skin colour or sexual orientation. Together we work hard, we play even harder, we have open bars every Friday and we party all year round. It’s no wonder our attrition rate is so low.

*FCM is the flagship corporate travel business arm and subsidiary of Flight Centre Travel Group. Flight Centre Travel Group (FCTG) is one of the world’s largest travel agency groups with company‑owned operations and a corporate travel management network that spans more than 90 countries.

As one of the world's leading travel management companies, we help customers with total travel management transformation. FCM is driven by our people, our customers, guided by egalitarianism and unity, as well as accountability. You’ll always hear someone in the office talking about Brightness of Future – that’s the ideology we are empowering our people with, giving them a clear pathway to achieve their hopes, and career aspirations and dreams. These five philosophies form the backbone of our values and guide us in everything we do.

Fuelled by the passion for technological innovation and commitment to customer experience excellence, we are flexible, resourceful and creative. From travel planning to expense management, compliance to duty of care, we embrace new ways of doing things so that we can arrive at our final destination - to be the travel management industry’s most customer‑centric company.

We work in an open and uniquely collaborative model across our regional offices and teams. Diversity and an all‑inclusive work environment is incredibly important to us as a company as we take pride in building a work culture that is safe and secure, regardless of belief, background, religion, skin colour or sexual orientation. Together we work hard, we play even harder, we have open bars every Friday and we party all year round. It’s no wonder our attrition rate is so low.

*FCM is the flagship corporate travel business arm and subsidiary of Flight Centre Travel Group. Flight Centre Travel Group (FCTG) is one of the world’s largest travel agency groups with company‑owned operations and a corporate travel management network that spans more than 90 countries.

As one of the world's leading travel management companies, we help customers with total travel management transformation. FCM is driven by our people, our customers, guided by egalitarianism and unity, as well as accountability. You’ll always hear someone in the office talking about Brightness of Future – that’s the ideology we are empowering our people with, giving them a clear pathway to achieve their hopes, and career aspirations and dreams. These five philosophies form the backbone of our values and guide us in everything we do.

Fuelled by the passion for technological innovation and commitment to customer experience excellence, we are flexible, resourceful and creative. From travel planning to expense management, compliance to duty of care, we embrace new ways of doing things so that we can arrive at our final destination - to be the travel management industry’s most customer‑centric company.

We work in an open and uniquely collaborative model across our regional offices and teams. Diversity and an all‑inclusive work environment is incredibly important to us as a company as we take pride in building a work culture that is safe and secure, regardless of belief, background, religion, skin colour or sexual orientation. Together we work hard, we play even harder, we have open bars every Friday and we party all year round. It’s no wonder our attrition rate is so low.

*FCM is the flagship corporate travel business arm and subsidiary of Flight Centre Travel Group. Flight Centre Travel Group (FCTG) is one of the world’s largest travel agency groups with company‑owned operations and a corporate travel management network that spans more than 90 countries.