Systems Support Engineer: Client-Focused Tech Advisor

MYWAVE SDN. BHD.; Tasek Gelugor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Vision

Various Leave Types

Group Insurance

Job summary

MYWave is seeking a Systems Support Engineer to provide day-to-day operational support and consultation for the Mywave Application, emplX, to internal and external customers. You will be the first point of contact and work closely with software developers for escalation.

Ideal candidates hold IT-related degrees, possess strong analytical and communication skills, and can document issues and training needs. Experience in technical support and customer service is an advantage.

Qualifications

• Formal IT education or equivalent.
• Experience as programmer/system analyst or technical support is an advantage.
• Strong analytical, assessment and problem‑solving skills.
• Excellent customer service and communication skills (written and verbal).
• Fast learner with ability to adapt to new technologies.

Responsibilities

• Provide technical/application support to internal and external customers via phone, email and Live Chat.
• Record issues in the ticketing system and resolve or escalate promptly.
• Lead communications to customers at all levels to maintain positive relationships.
• Take ownership of technical issues and collaborate with development to close cases.
• Document troubleshooting steps and resolutions; assist in customer training.
• Act as product subject matter expert for Mywave and emplX technologies.

Skills

Analytical thinking

Problem-solving

Customer service

Communication

Fast learner

Education

Bachelor’s degree in CS/IT or equivalent

Diploma in IT or related field

Tools

Ticketing system

Live Chat

Job description

MYWave is seeking a Systems Support Engineer to provide day-to-day operational support and consultation for the Mywave Application, emplX, to internal and external customers. You will be the first point of contact and work closely with software developers for escalation.

Ideal candidates hold IT-related degrees, possess strong analytical and communication skills, and can document issues and training needs. Experience in technical support and customer service is an advantage.