System Reliability Engineer, Consultant

AIA; Kuala Lumpur; In loco; MYR 120.000 - 210.000; Tempo pieno

Descrizione del lavoro

AIA is seeking a System / Site Reliability Engineer (SRE) to ensure the reliability, scalability, and performance of our enterprise systems and services. In this role, you will apply software engineering principles to operations, partner closely with development and infrastructure teams, and build automation that strengthens system stability and efficiency.

You will bridge software development and IT operations, maintain observability, and drive a culture of resilience, automation, and proactive

Competenze

• 3–5 years in SRE, DevOps or software engineering.
• Experience supporting front-end applications in production in regulated industries.

Mansioni

• Ensure System Reliability & Availability; monitor performance and identify root causes.
• Incident Management & RCA; participate in post-mortems and drive follow-ups.
• Automation & Tooling; automate monitoring, alerts, and recovery processes.
• Monitoring & Observability; implement telemetry and dashboards; manage Dynatrace integrations.
• Security & Compliance; align with PCI-DSS and other standards; implement access controls.
• Capacity Planning & Performance; forecast demand and support scaling decisions.
• Documentation & Knowledge Sharing; maintain runbooks and architecture diagrams.

Conoscenze

Frontend performance monitoring

RUM & Synthetic Monitoring

APM tools

Dashboard & alerts

OpenTelemetry

Scripting: Python, Bash, JS

CI/CD: GitHub Flow

Cloud: AWS or Azure

Docker & Kubernetes

Formazione

Bachelor's degree in Computer Science / Software Engineering / IT

Strumenti

Dynatrace

Grafana

Prometheus

Elastic Stack

Splunk

Descrizione del lavoro

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on.

About the Role We are looking for a System / Site Reliability Engineer (SRE) to help ensure the reliability, scalability, and performance of our enterprise systems and services. In this role, you will apply software engineering principles to operations, partner closely with development and infrastructure teams, and build automation that strengthens system stability and efficiency. You will play a pivotal role in bridging the gap between software development and IT operations, driving a culture of resilience, observability, automation, and proactive problem‑solving.

Key Responsibilities

• 1. Ensure System Reliability & Availability Monitor and report on application performance, and highlight any deviations or issues. Collaborate with application engineers and developers to identify root causes and implement durable fixes.
• 2. Incident Management & Root Cause Analysis Participate as a Subject Matter Advisor during production incidents and outages. Provide insights backed by system monitoring, code review, and database analysis. Support post‑mortem reviews and drive follow‑up actions.
• 3. Automation & Tooling Automate operational tasks such as monitoring, alerts, and recovery processes. Build scripts and internal tools to eliminate manual toil and improve operational efficiency.
• 4. Monitoring & Observability Implement telemetry and observability practices to track system health, latency, and error rates. Manage the Dynatrace platform and its integrations with application services. Support teams in designing dashboards and visualization setups.
• 5. Security & Compliance Work with Security teams to ensure systems comply with regulatory and industry standards (e.g., PCI‑DSS, GDPR). Implement necessary access controls, encryption, and audit capabilities within SRE scope.
• 6. Capacity Planning & Performance Optimization Analyze usage trends to forecast demand and support scaling decisions. Contribute to cost‑performance optimization efforts across infrastructure and applications. Collaborate closely with development, QA, and infrastructure teams to embed reliability into the SDLC.
• 7. Documentation & Knowledge Sharing Maintain clear and up‑to‑date operational documentation, runbooks, and architecture diagrams. Champion SRE principles across the organization to foster resilience and accountability.

Job Requirements

Education

Bachelor’s degree in Computer Science, Software Engineering, IT, or related fields.

Experience

3–5 years of experience in SRE, DevOps, or Software Engineering roles. Experience supporting front‑end applications in production environments, ideally within financial services or other regulated industries.

Technical Skills

• Strong understanding of front‑end performance monitoring and instrumentation.
• Hands‑on experience with Real User Monitoring (RUM), Synthetic Monitoring, and APM tools (e.g., Dynatrace, New Relic, Datadog).
• Proficiency in building dashboards and alerts using Dynatrace, Grafana, Prometheus, Elastic Stack, or Splunk.
• Familiarity with OpenTelemetry for distributed tracing.
• Scripting skills in Python, Bash, or JavaScript.
• Experience with CI/CD pipelines (e.g., GitHub Flow).
• Practical experience with cloud technologies (AWS or Azure).
• Knowledge of Docker and Kubernetes.
• Understanding of secure coding practices for front‑end applications.
• Awareness of financial compliance standards such as PCI‑DSS.

Why Join Us?

Be part of a high‑impact team shaping system resilience across the enterprise. Work with modern observability and automation technologies. Influence engineering culture through SRE best practices. Opportunities to innovate and drive real improvements in system reliability. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.