SWIFT Operations Officer

OCBC Bank (Hong Kong) Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Community initiatives

Job summary

A leading financial institution in Kuala Lumpur seeks a SWIFT Operations Officer to manage SWIFT transactions and ensure compliance with internal policies. The ideal candidate will have a Bachelor's degree in Banking & Finance, 1-2 years of relevant experience, and a strong understanding of payment processing systems. This role offers a competitive salary and comprehensive benefits, focusing on professional growth and community engagement.

Qualifications

• Minimum 1-2 years of experience in payment processing or financial services.
• Knowledge of SWIFT & Remittance workflows.
• Proven experience managing SLAs and process improvements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and handle multiple priorities.

Responsibilities

• Manage SWIFT messages for various departments accurately.
• Ensure timely processing of SWIFT transactions with minimal exceptions.
• Monitor compliance with internal policies related to Payment operations.
• Act as a point of contact for SWIFT & Maintenance-related queries.
• Identify opportunities for process enhancements and drive improvements.
• Prepare documentation and evidence for audits.
• 7. Process Improvement & UAT Involvement: Identify opportunities to improve processes; participate in UAT for implementations or upgrades.
• 8. Audit Coordination: Prepare documentation for audits; address findings and implement recommendations.

Skills

Payment processing

SWIFT knowledge

Problem-solving

Customer service

Analytical skills

Communication skills

Education

Bachelor’s degree in Banking & Finance or related field

Tools

Payment processing software

MS Office applications

Job description

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This exclusion clause shall take effect to the fullest extent permitted by law.You further consent to Oversea-Chinese Banking Corporation Limited, its related corporations (collectively, the "OCBC Group"), and their respective business partners and agents (collectively, the “OCBC Representatives”) collecting, using and disclosing your personal data for purposes reasonably required by the OCBC Group and the OCBC Representatives to enable them to process your employment application and assess your suitability for the position which you are applying for. Such purposes are set out in a Data Protection Policy, which is accessible at www.ocbc.com/policies or available on request and which you confirm you have read and understood.SWIFT Operations Officer page is loaded## SWIFT Operations Officerremote type: Onsitelocations: OCBC Malaysia, Menara GE2time type: Full timeposted on: Posted Todayjob requisition id: JR00005665# **WHO WE ARE:** Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# **Job Responsibilities****1. SWIFT Handling****:*** Manage SWIFT messages, including routing and creation, for various departments with accuracy and efficiency.* Promptly and accurately handle unclaimed SWIFT messages to maintain smooth workflow.* Perform MT191 annotations and charges creation in line with operational guidelines.* Ensure timely and precise processing of all SWIFT transactions to minimize exceptions and delays.* Perform accurate and timely reconciliation and reporting to ensure all jobs are fully accounted for and discrepancies are resolved.**2. Data Maintenance****:*** Maintain and update system parameters and pricing structures related to Payment operations.* Ensure data integrity and accuracy within operational systems.* Coordinate with IT and relevant teams for system updates and parameter changes.**2.****Compliance & Exception Handling:*** Monitor compliance with internal policies and external regulatory requirements related to Payment operations.* Identify, investigate, and resolve exceptions and discrepancies in SWIFT messages.* Implement corrective actions to prevent recurrence of exceptions.**3.****SLA Management:*** Monitor and ensure adherence to Service Level Agreements (SLAs) for SWIFT message processing and data maintenance.* Identify bottlenecks and implement corrective measures to meet or exceed SLA targets.**4.****Customer Service & Issue Resolution:*** Act as a point of contact for internal departments and IT regarding SWIFT & Maintenance-related queries and issues.* Provide timely resolution to operational issues and escalate when necessary.* Maintain high standards of customer service and communication.**5.****System Monitoring & Escalation:*** Escalate critical issues to higher management and IT support teams promptly.* Participate in root cause analysis and resolution of system-related problems.**6.****Process Improvement** **& UAT Involvement****:*** Identify opportunities for process enhancements to improve efficiency and reduce errors.* Participate in UAT for system implementations or upgrades.* Collaborate with cross-functional teams to implement process changes and system enhancements.**7.****Audit Coordination:*** Prepare documentation and evidence for internal and external audits* Address audit findings and implement recommendations in a timely manner.# **Qualification*** Bachelor’s degree in Banking & finance, Business Administration, or a related field.* Minimum 1-2 years of experience in payment processing, remittance operations, or financial services.* Possess knowledge of payment systems, SWIFT & Remittance workflows, and regulatory compliance requirements.* Proven experience managing SLAs and driving process improvements.* Excellent analytical, problem-solving, and decision-making skills.* Proficient in payment processing software and MS Office applications.* Exceptional communication and stakeholder management skills.* Ability to work under pressure and manage multiple priorities simultaneously# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.