Assistant Manager

OCBC Bank (Hong Kong) Limited; Malaysia; On-site; MYR 30,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

A leading financial institution in Malaysia is seeking a candidate for remittance processing. The role involves verifying remittance transactions, liaising with customers to resolve any discrepancies, and ensuring compliance with internal controls. The ideal candidate should have experience in processing remittances and be proficient in SWIFT. Strong communication skills and a meticulous approach are essential. Join a vibrant work environment that prioritizes professional development and customer satisfaction.

Qualifications

• Preferably at least 1 to 2 years of knowledge and experience in processing remittances.
• Conversant in SWIFT knowledge and guidelines governing remittances.
• Meticulous and accurate with strong attention to detail.

Responsibilities

• Verify and authorize remittance transactions.
• Liaise with customers to resolve discrepancies.
• Monitor system availability and escalate issues.
• Participate in UAT/Projects as required and support system availability monitoring.

Skills

Knowledge of remittances processing

SWIFT knowledge

Proficient in Microsoft Windows applications

Good oral/communication skills

Multi-tasking ability

Customer-oriented mindset

Tools

MS Office

Job description

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But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# # # # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.* To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.* Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.* Together with the team, to work and target SLA is always met.* To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.* To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.* To participate in UAT/Projects as and when required.* Perform relevant checks for Conveyancing Pay-in forms received. Ensure that all requested details are provided & in order before performing the data entries.* Process Pay-out forms via MEPS or Cashier’s Order.* Perform day-end reconciliation.* Liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.* Handle both internal and external customers’ queries/feedback/complaints.* Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc* Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.* Proficient in Microsoft Windows applications – Word, Excel & Power-point* Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.* Resourceful and able to multi-task independently with confidence in time critical environment* A self-motivated & pro-active person in managing operational efficiency and promote process improvements.* A risk-conscious person who ensures internal controls and procedures are complied with closely.* A meticulous and accurate person with an eye for details.* A confident, diplomatic, and tactful person in problem resolution and decision making.* A passionate person with customer-oriented mindset and firm believer of Quality discipline.