Sushi Service & Operations Supervisor

Genki Sushi (Malaysia) Sdn Bhd; Subang Jaya; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Meal Allowance

Full Shift Allowance

Full Attenda

Job summary

Genki Sushi (Malaysia) Sdn Bhd in Sunway Pyramid is hiring a Supervisor to oversee FOH and backend operations, ensuring smooth table turnover and minimal wait times. You will maintain strict quality control over food, presentation, and delivery via the Kaiten and Kousoku systems and handle guest inquiries to uphold a stellar dining experience.

The role emphasizes peak-hour efficiency with the management team, daily cash tallies, and staff training.

Qualifications

• Experience in supervising restaurant staff preferred.
• Knowledge of service standards and cleanliness.
• Ability to manage peak hours efficiently.

Responsibilities

• Monitor and manage front-of-house (FOH) and backend operations to ensure smooth table turnovers and minimal wait times.
• Maintain strict quality control over food preparation, presentation, and delivery via the Kousoku (express train) system.
• Handle guest inquiries, feedback, and complaints professionally to ensure a stellar dining experience.
• Enforce peak-hour efficiency strategies alongside the management team.
• Oversee daily store cash collections and ensure point-of-sale (POS) systems match physical tallies.
• Conduct precise end-of-day cash reconciliations and audit safe drops.
• Track and distribute petty cash allocations for immediate outlet operational needs.
• Direct and delegate daily checklists to supervisors, service crew, and kitchen staff during shifts.
• Assist in organizing and adjusting the weekly staff roster to manage labor costs efficiently during high-traffic intervals.
• Deliver continuous on-the-job training for new crew members regarding food assembly, customer service, and food hygiene standards.

Skills

Front-of-house management

Staff supervision

Cash handling

Customer service

Food hygiene

Tools

POS system

Job description

Genki Sushi (Malaysia) Sdn Bhd in Sunway Pyramid is hiring a Supervisor to oversee FOH and backend operations, ensuring smooth table turnover and minimal wait times. You will maintain strict quality control over food, presentation, and delivery via the Kaiten and Kousoku systems and handle guest inquiries to uphold a stellar dining experience.

The role emphasizes peak-hour efficiency with the management team, daily cash tallies, and staff training.