Support Engineer(Remote/POS)

Oneness M&C Pte Ltd; Johor; Remote; MYR 40,000 - 60,000; Full time

Job summary

Oneness M&C Pte Ltd is seeking a Remote IT Support professional to provide remote technical support for POS systems. You will assist customers via WhatsApp and phone, configure POS setups, and onboard users. You’ll log and investigate issues, escalate complex cases, and ensure timely follow-up while keeping customers informed throughout the process.

The role requires 1–3 years in IT/POS support, strong troubleshooting, and a customer-focused approach to help improve product and support processes.

Qualifications

• 1–3 years of experience in IT Support, Technical Support, POS Support, System Implementation or a related IT role.
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues independently.
• Customer-oriented with good communication skills and a strong sense of responsibility.
• Familiar with remote support tools and basic computer and networking troubleshooting.

Responsibilities

• Provide remote technical support and troubleshooting for POS-related issues.
• Assist customers via WhatsApp, phone calls and remote support tools to resolve system and technical issues.
• Support customers with POS system configuration, setup, training and onboarding.
• Log, investigate and follow up on customer issues, escalating complex cases to the Product or Development team when required.
• Monitor open cases and ensure timely follow-up and resolution, keeping customers informed throughout the process.
• Identify recurring issues and gather customer feedback to support improvements to the product and technical support processes.

Skills

Troubleshooting

Customer service

Remote support

POS systems

Networking basics

Tools

Remote support tools

Job description

• Provide remote technical support and troubleshooting for POS-related issues.
• Assist customers via WhatsApp, phone calls and remote support tools to resolve system and technical issues.
• Support customers with POS system configuration, setup, training and onboarding.
• Log, investigate and follow up on customer issues, escalating complex cases to the Product or Development team when required.
• Monitor open cases and ensure timely follow-up and resolution, keeping customers informed throughout the process.
• Identify recurring issues and gather customer feedback to support improvements to the product and technical support processes.

Requirements

• 1–3 years of experience in IT Support, Technical Support, POS Support, System Implementation or a related IT role.
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues independently.
• Customer-oriented with good communication skills and a strong sense of responsibility.
• Familiar with remote support tools and basic computer and networking troubleshooting.
• Experience with POS systems, F&B, retail or payment solutions will be an advantage.