Supply Chain Manager

OOI YAMAMOTO MALAYSIA Sdn Bhd; Subang Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

OOI YAMAMOTO MALAYSIA Sdn Bhd is seeking a senior supply chain leader in Subang Jaya to own the end-to-end supply chain as we expand from distributor-led coverage into direct HORECA and retail accounts.

You will plan inventory, source suppliers, manage import/export, and oversee warehouse and 3PL partners, with responsibility for metrics, governance and customer service.

Qualifications

• Bachelor's degree in supply chain management, logistics, or related field.
• 5–6 years in supply chain, logistics or customer service ops with 3+ years in a management role.
• Experience with frozen or chilled food, FMCG or cold chain preferred.
• Knowledge of Malaysian import procedures: MAQIS, halal, health certificates, customs clearance.
• Experience managing 3PL providers and forwarders, including rate negotiation.

Responsibilities

• Own inventory strategy, demand planning and capacity planning with cross‑functional teams.
• Develop and qualify local suppliers; manage import sourcing on price and lead time.
• End-to-end import/export ops: forwarders, customs clearance, HS codes, duties and COA.
• Maintain seafood import licenses; HACCP, JAKIM halal, ISO readiness.
• Plan 3PL cold chain providers on service quality and cost efficiency.
• Oversee warehouse ops: inventory accuracy, cycle counting, FEFO and value‑adds.
• Plan and manage B2B delivery to distributors, HORECA and retail; transition to own warehouse.
• Develop policies, KPIs, reporting; drive on‑time delivery, accuracy and cost efficiency.
• Lead customer service: order management, delivery, inquiries, returns and credits.
• Report monthly to General Manager and Japan head office on stock, landed cost and expiry.

Skills

Strategic thinking

Analytical

Data-driven decision making

Negotiation

Vendor management

Customer-centric mindset

Fluent English

Bahasa Malaysia

Mandarin

Education

Bachelor's degree in Supply Chain Management, Logistics, International Trade or related field

Tools

SQL Accounting

AutoCount

Excel

Job description

This is a newly created position. You will build and own the supply chain function as we expand from distributor-led coverage into direct HORECA and retail accounts, add new sourcing origins, and operate warehouse.

Key responsibilities

Own inventory strategy, demand planning and future capacity planning; work with Sales, Marketing and the Japan and regional teams to translate market plans into demand forecasts and monthly purchase plans.

Develop and qualify local suppliers, and manage import sourcing on price, MOQ, lead time and landed cost.

Manage import and export operations end to end: forwarders, customs clearance, HS codes, duty and tax, import permits, CO, health certificates and COA.

Maintain seafood import licenses and certification readiness (HACCP, JAKIM halal, ISO) required by chain and retail accounts.

Plan, appoint and evaluate 3PL cold chain providers on service quality, cost efficiency and contractual compliance.

Oversee warehouse operations and compliance — inventory accuracy, cycle counting, FEFO discipline and value-added services.

Plan and manage B2B delivery to distributors, direct HORECA and retail accounts, and lead the transition to our own warehouse.

Develop and enforce operational policies, internal controls, KPIs and reporting; drive on-time delivery, shipping accuracy, inventory accuracy and cost efficiency.

Lead customer service operations: order management, delivery coordination, service enquiries, complaint handling, returns and credit coordination.

Report monthly to the General Manager and Japan head office on stock position, purchase commitment, landed cost, delivery performance and expiry exposure.

About you

Bachelor's degree in Supply Chain Management, Logistics, International Trade or a related field.

Minimum 5 to 6 years in supply chain, logistics or customer service operations, with at least 3 years in a management role.

Frozen or chilled food, FMCG or cold chain experience strongly preferred.

Working knowledge of Malaysian food and seafood import procedures: customs clearance, import permits, MAQIS / Department of Fisheries, halal and health certification.

Proven experience managing 3PL providers and forwarders, including rate negotiation and service review.

Proficient in ERP or inventory systems — SQL Accounting, AutoCount or similar — strong Excel (pivot tables, lookups, data analysis) and AI.

Strategic thinking, analytical and data-driven decision making, negotiation and vendor management, and a customer-centric mindset.

Fluent in English, Bahasa Malaysia and Mandarin.

Able to work to written duties and deadlines, escape early, and take work through to completion.

About us

Ooi Yamamoto Malaysia is the Malaysian office of a Japanese seafood and food trading group with over 400 years of history, operating across Japan, Vietnam, Thailand and Malaysia. From our office in Subang Jaya we import and distribute frozen and chilled seafood and Japanese food products to HORECA and retail customers nationwide.

A newly created position with full ownership of the function, reporting directly to the General Manager.

A stable, established Japanese group in a growth phase in Malaysia.

Direct involvement in building the supply chain structure, systems and warehouse capability from the ground up.