Supervisor- Letasu (SunwayPyramid) Basic + Allowances Provided

Genki Sushi; Subang Jaya; On-site; MYR 45,000 - 62,000; Full time

Job summary

Genki Sushi in Malaysia's Subang Jaya is seeking a Supervisor- Letasu (SunwayPyramid) to oversee front-of-house and backend operations, ensuring smooth table turnovers and minimal wait times while maintaining service standards.

You will enforce food quality and presentation, handle guest inquiries and complaints, supervise peak-hour efficiency with the management team, manage cash and POS tallies, and lead on-the-job training for new crew on service and hygiene.

Responsibilities

• Monitor and manage front-of-house (FOH) and backend operations to ensure smooth table turnovers and minimal wait times.
• Maintain strict quality control over food preparation, presentation, and delivery via the Kousoku (express train) system.
• Handle guest inquiries, feedback, and complaints professionally to ensure a stellar dining experience.
• Enforce peak-hour efficiency strategies alongside the management team.
• Oversee daily store cash collections and ensure point-of-sale (POS) systems match physical tallies.
• Conduct precise end-of-day cash reconciliations and audit safe drops.
• Track and distribute petty cash allocations for immediate outlet operational needs.
• Direct and delegate daily checklists to supervisors, service crew, and kitchen staff during shifts.
• Assist in organizing and adjusting the weekly staff roster to manage labor costs efficiently during high-traffic intervals.
• Deliver continuous on-the-job training for new crew members regarding food assembly, customer service, and food hygiene standards.

Job description

Supervisor- Letasu (SunwayPyramid) Basic + Allowances Provided

Monitor and manage front-of-house (FOH) and backend operations to ensure smooth table turnovers and minimal wait times.

Maintain strict quality control over food preparation, presentation, and delivery via the Kousoku (express train) system.

Handle guest inquiries, feedback, and complaints professionally to ensure a stellar dining experience.

Enforce peak-hour efficiency strategies alongside the management team.

Oversee daily store cash collections and ensure point-of-sale (POS) systems match physical tallies.

Conduct precise end-of-day cash reconciliations and audit safe drops.

Track and distribute petty cash allocations for immediate outlet operational needs.

Direct and delegate daily checklists to supervisors, service crew, and kitchen staff during shifts.

Assist in organizing and adjusting the weekly staff roster to manage labor costs efficiently during high-traffic intervals.

Deliver continuous on-the-job training for new crew members regarding food assembly, customer service, and food hygiene standards.