Supervisor Field Operations

DKSH; Kelantan; On-site; MYR 30,000 - 54,000; Full time

Job summary

DKSH Malaysia (Kelantan) seeks an organized coordinator to provide administrative support for field operations and ensure promotional activities run smoothly. The role requires attention to budgets, stock, and reporting to help achieve sales targets.

You will work with field teams, monitor planograms and shelf-health, and communicate promo objectives. Strong Excel/Office skills and relevant FMCG experience are preferred.

Qualifications

• Experience in fast moving consumer goods, field sales and marketing.
• Basic numeracy and quantitative analysis skills.
• Ability to handle confidential/sensitive information securely.
• Fluency in local language and English, both written and spoken.

Responsibilities

• Coordinate and provide administrative support for field operations.
• Support superior in managing day-to-day operating expenditure against budgets.
• Communicate promotional activities and objectives to field team.
• Check POS materials availability and implementation of promotions.
• Ensure planograms and category flows are followed and updated.
• Monitor shelf-health and report on sales performance.
• Manage stock in stock rooms and report discrepancies.
• Provide feedback on forward share vs market share.
• Prepare trade contact reports and feedback from platforms.
• Gather reports on competitors’ activities and promotions.
• Attend client review meetings when requested.

Skills

FMCG field sales

Numeracy

Confidential information handling

MS Office

Fluency in local language

English fluency

Education

Diploma in Management/Marketing or related field

Job description

Job Summary

Coordinate and provide administrative support on the implementation of clients' field operations activities.

General Responsibilities

• Support superior in managing day-to-day operating expenditure against operating budgets to ensure efficient usage of resources
• Communicate and ensure understanding of promotional activities and objectives by field team
• Check availability of point-of-sale materials in stores. Ensure promotional activities have been implemented and maintained
• Check to ensure generic, store-specific planograms and category flows are implemented/maintained
• Check shelf-health is implemented and maintained. Provide feedback to clients on slow/fast sellers and recommend appropriate actions to achieve sales targets
• Ensure proper management of stock in stock rooms
• Ensure forward share is equal with market share. Provide regular feedback to clients on forward share changes
• Compile trade contact reports
• Collect and give feedback using available feedback platforms usage (e.g. manual tracking, SMART, etc.)
• Gather reports/insights on competitor's activities, promotions, rotation of stock, product recalls, pricing, planograms and new innovations
• Attend review meetings with clients, if requested

Functional Skills And Knowledge

• Demonstrate basic experience in fast moving consumer goods, field sales and marketing
• Demonstrate basic numeracy and quantitative analysis skills
• Proven competency to handle confidential/sensitive information in an appropriate and secure manner
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

• Diploma in Management, Marketing or related field

Work Experience

• Minimum 1 year experience in a similar role