Supervisor, Bureau de Change (BDC) - Genting Highlands

Affin Bank Berhad; Genting Highlands; On-site; MYR 70,000 - 100,000; Full time

Job summary

Affin Bank Berhad is seeking a BDC Supervisor to oversee the day-to-day BDC operations, manage FCN buy/sell transactions, and lead the BDC Sales Executives toward achieving targets. The role focuses on service delivery, staff deployment, and regulatory compliance in a fast-paced banking environment.

The ideal candidate will have supervisory experience, strong leadership, and excellent analytical and stakeholder-management skills, enabling effective coaching and performance improvement across the

Qualifications

• Bachelor's Degree or Diploma in relevant discipline.
• Experience in foreign exchange, banking operations, cash management, sales or related financial services.
• Prior supervisory or team leadership experience is preferred.
• Strong leadership and people management skills.
• Good analytical and numerical skills, particularly in monitoring rates, transaction volumes and stock levels.
• Strong scheduling and workforce coordination capabilities.
• Good understanding of operational controls, compliance requirements and risk management.
• Strong problem-solving and decision-making skills.
• Good communication, coaching and stakeholder management skills.
• Strong customer service orientation with the ability to manage customer and operational issues effectively.
• Target-driven with the ability to motivate a team towards collective and individual performance.
• Ability to work effectively in a fast-paced operational environment.

Responsibilities

• Oversee the daily operations of the BDC and ensure smooth execution of FCN buy and sell transactions.
• Provide guidance on duties and responsibilities of the BDC Sales Executives.
• Plan and manage staff rotation and duty schedules for adequate manpower coverage.
• Monitor team sales performance against targets and drive productivity initiatives.
• Monitor FCN cash and stock levels and ensure replenishment.
• Oversee rate entry and pricing accuracy within approved parameters.
• Ensure adherence to procedures, controls and regulatory requirements.
• Review operational issues and ensure timely resolution or escalation.
• Provide coaching to strengthen product knowledge and sales capability.
• Monitor staff performance and provide regular feedback to improve performance.
• Identify operational gaps and implement improvements for efficiency.
• Maintain documentation and records across BDC activities.
• Liaise with internal stakeholders on operational, staffing, compliance matters.
• Support Head of BDC in implementing business initiatives and priorities.
• Ensure consistent service standards and professional customer experience across BDC operations.

Skills

Leadership

People management

Analytical skills

Scheduling

Communication

Customer service

Target-driven

Team motivation

Education

Bachelor's Degree or Diploma

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

The BDC Supervisor is responsible for overseeing the day-to-day operations of the BDC, ensuring effective staff deployment, operational readiness, regulatory compliance and achievement of team performance targets. The role provides frontline leadership to BDC Sales Executives while ensuring consistent service delivery, operational efficiency and business performance.

Job Responsibilities

• Oversee the daily operations of the BDC and ensure smooth execution of Foreign Currency Notes (FCN) buy and sell transactions.


• Perform and provide guidance on the duties and responsibilities of the BDC Sales Executive.


• Plan and manage staff rotation and duty schedules to ensure adequate manpower coverage and service continuity.


• Monitor team sales performance against established targets and drive initiatives to improve productivity and revenue generation.


• Monitor FCN cash and stock levels and ensure timely disposal and replenishment according to business requirements.


• Oversee rate entry and pricing activities to ensure accuracy, competitiveness and compliance with approved parameters.


• Ensure adherence to operational procedures, internal policies, controls and applicable regulatory requirements.


• Review operational exceptions, discrepancies and customer issues and ensure timely resolution or escalation.


• Provide coaching, guidance and on-the-job support to BDC Sales Executives to strengthen product knowledge, sales capability and operational competency.


• Monitor individual staff performance and provide regular feedback to drive accountability and performance improvement.


• Identify operational gaps and implement improvements to enhance efficiency and service delivery.


• Ensure proper documentation, controls and records are maintained across BDC activities.


• Liaise with relevant internal stakeholders on operational, staffing, compliance and business matters.


• Support the Head of BDC in implementing business initiatives, operational improvements and strategic priorities.


• Ensure consistent service standards and a professional customer experience across BDC operations.

Job Requirements

• Bachelor's Degree or Diploma in any relevant discipline.


• Relevant experience in foreign exchange, banking operations, cash management, sales or related financial services.


• Prior supervisory or team leadership experience is preferred.


• Strong leadership and people management skills.


• Good analytical and numerical skills, particularly in monitoring rates, transaction volumes and stock levels.


• Strong scheduling and workforce coordination capabilities.


• Good understanding of operational controls, compliance requirements and risk management.


• Strong problem-solving and decision-making skills.


• Good communication, coaching and stakeholder management skills.


• Strong customer service orientation with the ability to manage customer and operational issues effectively.


• Target-driven with the ability to motivate a team towards collective and individual performance.


• Ability to work effectively in a fast-paced operational environment.

People are the heart of AFFIN BANK.

We have a positive and supportive environment where we celebrate people's personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service.

We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

\"Always About You\" At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline \"Always about you\", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.