Supervisor

LOVE A LOAF Georgetown; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A bakery brand is seeking a Full Time Bakery Supervisor in George Town, Penang. The supervisor will manage daily operations, ensure service standards, and train staff. Ideal candidates should have 2 years of experience in F&B, effective communication skills, and the ability to lead a team. This role offers various benefits, including bonuses and medical allowances, while working in a dynamic and expanding environment.

Benefits

Monthly Target Bonus

Product Commission

Yearly Performance Bonus

Medical Allowance Increment

Training opportunities

EPF

SOCSO

EIS

Qualifications

• Preferred language(s): Bahasa Malaysia, Chinese, English.
• Required verbal and written in Mandarin and English.
• Preferably Supervisor specializing in Food/Beverage/Restaurant Service.

Responsibilities

• Manage outlet daily operations.
• Ensure proper service standards and customer satisfaction.
• Hire, train, and supervise outlet staff.
• Train employees on drinks preparation and equipment use.
• Coordinate with vendors and order supplies.
• Maintain updated records of operations.
• Advise staff on resolving client issues.
• Ensure store areas are clean and tidy.
• Nurture friendly relationships with customers.
• Deliver excellent customer service.
• Work out plans to meet sales targets.

Skills

Effective communication skills

Good leadership qualities

Ability to work independently

Team player

Education

2 years of working experience in F&B / Retail Industry

Job description

LOVE A LOAF Georgetown is hiring a Full time Supervisor role in George Town, Pulau Pinang. Apply now to be part of our team.

Requirements for this role

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening
• 2-3 years of relevant work experience required for this role

As a bakery brand with rapid expansion, we are looking for a talented and ambitious person like you to join our #SQUAD!

Discover LOVE A LOAF job opportunities and be the change you wish to see and grow together!

LOVE A LOAF

是一个已经成立了 8年的 #连锁烘焙店，目前已经在3个州属拥有 9 家分店。品牌的定位为优质产品，生活化烘焙，以及服务至上的理念。目前公司产品涵盖各样式面包，可颂，蛋糕，甜点，手信礼盒等等。 我们 #愿景 以及 #使命 是想把马来西亚烘焙品牌发扬光大以及培养核心团队成为合伙人，成为一个 #幸福烘焙企业。

We are looking for:

Job Position

Full Time Bakery Supervisor 全职门市主管

Other Benefits

Monthly Target Bonus

Product Commission

Yearly Performance Bonus

Medical Allowance Increment

Opportunity Training will be provided

EPF

SOCSO

EIS

Job Responsibilities

Manage outlet daily operation. 管理日常分店运作

Ensure proper service standards & customer satisfaction. 确保适当的服务标准以及客户满意度

Hire, train & supervise outlet staff to meet company requirements. 聘请，培训以及监督团队

Train employees on drinks preparation and proper use of equipment 训练饮料制作以及正确使用公司设备

Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk, and other ingredients) 和供应商的接洽以及下单

Maintain updated records of daily, weekly, and monthly revenues and expenses 准备分店经营报表

Advise staff on the best ways to resolve issues with clients and deliver excellent customer service 就解决客户问题的最佳方式向员工提供建议，并提供卓越的客户服务

Ensure store areas are clean and tidy 确保店面区域干净整洁

Nurture friendly relationships with customers to increase loyalty and boost our reputation 与客户建立友好关系，以提高忠诚度并提升我们的声誉

Delivering excellent customer service 提供卓越的客户服务

Ability to approach customers to close sales 塑造正面形象并引导顾客做出购买决定

Ad-hoc job assignment by Supervisor or Management 主管或管理层的临时工作分配

Work out plan to achieve sales target set by the company 制定计划以实现公司设定的销售目标

Job Requirements

• Preferred language (s) : Bahasa Malaysia, Chinese, English.
• Required verbal and written in Mandarin and English.
• Prefer 2 years(s) of working experience in F&B / Retail Industry
• Preferably Supervisor specializing in Food/Beverage/Restaurant Service or equivalent.
• Effective communication skills.
• Good leadership qualities and able to work independently, mature, and a team player.

Working Location

Penang Island, Seberang Prai & Kedah

Joining Date: As soon as possible