Senior Executive – CEO Office (Strategy & Operations)

Jebsen & Jessen Pte Ltd.; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

Jebsen & Jessen Pte Ltd. in Kuala Lumpur seeks a Senior Executive in the CEO Office (Strategy & Operations) to drive strategic and operational priorities across the organisation, working directly with the CEO to align initiatives and delivery.

The role identifies gaps in business processes, recommends practical improvements and leads their execution with cross‑functional teams, data, and stakeholders to deliver results and continuous value.

Qualifications

• Bachelor’s degree in Business Administration, Strategy, Finance, Information Technology or other relevant fields.
• A Master’s degree is an advantage.
• At least 7–8 years of experience in strategy, business improvement, operations or management support in a multinational environment.
• Proven ability to find gaps and root causes and carry them through with cross-functional teams.
• Strong business acumen and understanding of how functions work together.
• Independent, resourceful and able to connect dots across scattered processes.
• Hands-on and flexible, willing to take on any task for the CEO.

Responsibilities

• Strategic Planning & Business Implementation: drive execution of strategic initiatives and track progress, risks and next steps.
• Market Research & Analysis: gather and present market intelligence for decision‑making and support global expansion plans.
• Process Improvement & Change Management: identify gaps, propose improvements and drive implementation with digital tools.
• Board & Senior Management Support: prepare reports and agendas, align messages with the CEO, follow up on actions.

Skills

Strategic planning

Cross-functional collaboration

Executive support

Market research

Process improvement

Data analysis

Education

Bachelor's degree in Business Administration/Strategy/Finance/IT

Master’s degree advantageous

Tools

SAP

Power BI

CRM (C4C)

Job description

Senior Executive – CEO Office (Strategy & Operations)

The job holder works directly with the CEO – Industrial Engineering to drive strategic and operational priorities across the organisation. The role identifies gaps and root causes in business processes, recommends practical improvements, and leads their execution with cross-functional teams. Acting as a connector across scattered processes and stakeholders, the job holder brings people, data and initiatives together to deliver results. The role is hands‑on and versatile, supporting the CEO on any task, from strategic projects to day‑to‑day follow‑ups.

Responsibilities

Strategic Planning & Business Implementation:

• Coordinate and drive the execution of strategic initiatives, including global expansion, market entry plans and other CEO‑led projects. Track progress, risks and next steps.
• Work with relevant departments to turn findings from market research and business cases into actionable plans, and follow up until they're implemented.
• Support the 'going global' strategy as a key point of contact for colleagues in the global entities, connecting people and information across locations.

Market Research & Analysis:

• Work with the Sales department to gather, analyse and present market intelligence to senior management for decision‑making.
• Develop business cases and presentations for market penetration and expansion strategies, particularly for the 'going global' initiative.
• Support the global integration of market data and CRM (C4C) reporting, including tracking and analysing no‑bids and lost orders, to give management insights.

Process Improvement & Change Management:

• Work with senior management and cross‑functional teams to identify process gaps and root causes, recommend improvements and drive their implementation to completion. This includes streamlining scattered workflows and automating them with suitable digital tools, such as AI, SAP and Power BI.
• Plan and coordinate change management activities, making sure stakeholders are aligned and changes are adopted across teams.

Board & Senior Management Support:

• Use independent judgement to decide what needs to be presented at Board and other stakeholder meetings, align the content and key messages with the CEO, and develop the reports, presentations and agendas.
• Track and follow up on action items from executive meetings until they're closed.
• Support the CEO on any task, project or assignment, big or small, from strategic projects to day‑to‑day follow‑ups.

Qualifications

Bachelor’s degree in Business Administration, Strategy, Finance, Information Technology or other relevant fields. A Master’s degree is an advantage.

At least 7–8 years of experience in strategy, business improvement, operations or management support roles in a multinational environment.

Proven ability to find gaps and root causes, suggest improvements and carry them through with cross-functional teams.

Strong business acumen and a good understanding of how different functions work together.

Independent and resourceful, able to connect the dots and the stakeholders across scattered processes.

Hands‑on and flexible, willing to take on any task the CEO assigns, from strategic projects to day‑to‑day follow‑ups.

Excellent communication and interpersonal skills, comfortable working with senior management.