Strategic WFM & Vendor Operations Scheduler

foodpanda; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

foodpanda is seeking a Workforce Management Planner to develop and optimize agent schedules based on forecasted demand. This role requires 3-4 years of experience in a contact center environment, ideally in e-commerce or tech.

The ideal candidate will possess strong analytical skills, proficiency in Google Suite and Microsoft Office, and the ability to excel in a fast-paced environment. Communication skills in English are essential for liaising with various stakeholders.

Qualifications

• 3-4 years experience in contact center as Workforce Management Planner or Scheduler.
• Ability to communicate clearly in English with stakeholders.
• Organized, detail-oriented, and excellent problem-solving skills.

Responsibilities

• Develop and optimize agent schedules based on forecasted demand.
• Monitor schedule adherence and address compliance issues.
• Generate and analyze WFM performance reports.

Skills

Workforce Management

Advanced Excel

Data Analysis

Problem Solving

English Communication

Education

Diploma or Degree in any field

Tools

Google Suite

Microsoft Office

SQL

Python

Job description

foodpanda is seeking a Workforce Management Planner to develop and optimize agent schedules based on forecasted demand. This role requires 3-4 years of experience in a contact center environment, ideally in e-commerce or tech.

The ideal candidate will possess strong analytical skills, proficiency in Google Suite and Microsoft Office, and the ability to excel in a fast-paced environment. Communication skills in English are essential for liaising with various stakeholders.