Strategic Program & Client Growth Manager

Cincaria; Seberang Perai; On-site; MYR 50,000 - 90,000; Full time

Job summary

Jora Malaysia serves as the primary point of contact for customers, managing accounts with high service quality and driving account expansion through upselling and cross-selling. You will oversee projects to meet scope, schedule, and budget, while coordinating cross-functional teams to ensure timely delivery and program health.

The role requires strong project management, ERP familiarity, and contract management knowledge to navigate electronics industry dynamics and ensure client satisfaction.

Qualifications

• Project Management: Able to work with both customers and all the various internal teams to deliver the customers' requirement
• ERP Systems: Understand the ERP system concept, logistic and able to use the system
• Contract Management: Complete knowledge in how contract manufacturing works and process involved
• Industry Knowledge (ECM): Electronics component lifecycle management, supply chain dynamics, manufacturing process, quality standards (ISO, IPC, RoHS)
• Communication & Presentation: Clear, persuasive client interactions
• Leadership & Team Coordination: Guiding cross-functional teams
• Problem-Solving: Quick resolution of client or program issues
• Relationship Building: Trust-based partnerships with clients
• Strategic Thinking: Aligning account growth with company vision
• Resilience & Adaptability: Handling pressure in fast-paced environments

Responsibilities

• Serve as the primary point of contact for customers
• Conduct regular business reviews with clients (quarterly)
• Define scope, objectives, and deliverables for programs
• Monitor progress, budgets, and schedules
• Coordinate cross-functional teams (engineering, supply chain, quality)
• Track revenue, margins, and profitability of accounts
• Report on program performance metrics
• Identify potential risks in delivery or supply chain
• Escalate and resolve issues quickly
• Align account strategies with corporate goals

Skills

Project Management

ERP Systems

Contract Management

Industry Knowledge (ECM)

Communication & Presentation

Leadership & Team Coordination

Problem-Solving

Relationship Building

Strategic Thinking

Resilience & Adaptability

Tools

ERP System

Job description

Jora Malaysia serves as the primary point of contact for customers, managing accounts with high service quality and driving account expansion through upselling and cross-selling. You will oversee projects to meet scope, schedule, and budget, while coordinating cross-functional teams to ensure timely delivery and program health.

The role requires strong project management, ERP familiarity, and contract management knowledge to navigate electronics industry dynamics and ensure client satisfaction.