Strategic KAM for Critical Infra & Data Centers

SGS; Kapar; On-site; MYR 120,000 - 180,000; Full time

Job summary

SGS is seeking a proactive Key Account Manager in Malaysia to lead strategic accounts in Critical Infrastructure, Data Centre, and Manufacturing/Semiconductor sectors. You will coordinate with operations, prepare proposals, and drive revenue while ensuring service excellence and compliance with QMS/HSE standards.

Join a global leader in testing, inspection and certification, collaborating with cross-functional teams to deliver value and manage risks, with a focus on client satisfaction and

Qualifications

• Degree or Diploma in Engineering, Metallurgy, Chemistry, Business, or related fields.
• Minimum 3–5 years experience in Critical Infrastructure, Data Centre and/or Manufacturing/Semiconductur inspection/testing/certification.
• Fluent in English/local language, high level of written and verbal English.
• Presentable appearance.
• Knowledgeable about the related industry.
• Able to communicate in Mandarin is an added advantage.
• Adventurous and willing to take new challenges.
• Able to work professionally with minimal supervision.

Responsibilities

• Serve as the primary point of contact for all Critical Infrastructure, Data Centre and/or Manufacturing/Semiconductor major clients.
• Prepare quotations, commercial proposals, and service agreements.
• Coordinate with operations teams on the execution of the secured sales and ensure smooth execution, deliverables, and billing.
• Ensure high customer satisfaction and proactive issue resolution.
• Develop strategic plans to grow Critical Infrastructure, Data Centre and/or Manufacturing/Semiconductur market share.
• Identify new business opportunities and maintain active sales pipeline.
• Achieve revenue and profitability targets.
• Ensure adherence to SGS Quality Management System.
• Support internal and external audits.
• Mitigate operational risks.
• Prepare monthly reports, forecasts, and pipeline status.
• Monitor job costing and ensure timely invoicing.
• Maintain accurate customer records.
• Work closely with Operations, Laboratory, Finance, and HSE.
• Participate in management and operational meetings.
• To comply with all Health, Safety and Environment (HSE) local regulation.
• To report any hazard/risk, near-miss and incident in Crystal system.
• Ensure that all Operational Integrity Management System (OIMS) requirements are met.
• Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS and is fully implemented in accordance to ISO 17020 & MIBAS policy, 17065 & ACB policy and ISO17025 & SAMM policy.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Job description

SGS is seeking a proactive Key Account Manager in Malaysia to lead strategic accounts in Critical Infrastructure, Data Centre, and Manufacturing/Semiconductor sectors. You will coordinate with operations, prepare proposals, and drive revenue while ensuring service excellence and compliance with QMS/HSE standards.

Join a global leader in testing, inspection and certification, collaborating with cross-functional teams to deliver value and manage risks, with a focus on client satisfaction and