Strategic Delivery Manager

Zurich Insurance; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur, Malaysia seeks a Strategic Delivery Manager to oversee medium-sized local or regional projects within programs, ensuring objectives are clearly defined and met. You will define governance structures and lead delivery across workstreams, aligning scope, schedule, budget, and quality with business outcomes.

Responsible for stakeholder management, risk oversight, and continuous improvement, the role emphasizes mentoring junior managers and driving delivery

Responsibilities

• Take full ownership and accountability for the successful delivery of medium-sized local or regional projects, as well as workstreams, sub-projects, or phases within larger strategic programmes.
• Define and implement the most effective project management methodologies, processes, and governance structures to achieve project objectives and business outcomes.
• Apply and adapt various delivery approaches, ensuring projects are initiated, planned, executed, monitored, controlled, and closed in accordance with Zurich’s project management frameworks, standards, and policies.
• Develop comprehensive project plans, including detailed task-level activities, timelines, milestones, dependencies, and resource requirements, aligned to approved business cases and stakeholder expectations.
• Build strong relationships with senior business stakeholders, ensuring clear communication, effective expectation management, and alignment throughout the project lifecycle.
• Manage and balance key project constraints, including scope, schedule, budget, quality, resources, and risks, to successfully deliver agreed products, services, or business outcomes.
• Proactively identify, assess, mitigate, and monitor project risks and issues, escalating where appropriate and driving timely resolution.
• Track and report project performance, progress, and key deliverables, ensuring transparency and informed decision-making among stakeholders.
• Collaborate closely with cross-functional teams, business units, and external partners to drive project success and organizational objectives.
• Foster a culture of continuous improvement by sharing lessons learned, best practices, and delivery excellence across the project management community.
• Provide guidance, mentorship, and coaching to junior project managers and project team members to strengthen project delivery capabilities across the organization.

Job description

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Strategic Delivery Manager

137733

Job Summary

Responsible for the operational management of distinct mid-size local or regional projects or mid-size projects of a program, and ensures that the overall project objectives are clearly defined and met. These projects are characterized by medium complexity, medium change and communications elements and important business impact.

Job Accountabilities - Key Accountabilities

• Take full ownership and accountability for the successful delivery of medium-sized local or regional projects, as well as workstreams, sub-projects, or phases within larger strategic programmes.
• Define and implement the most effective project management methodologies, processes, and governance structures to achieve project objectives and business outcomes.
• Apply and adapt various delivery approaches, ensuring projects are initiated, planned, executed, monitored, controlled, and closed in accordance with Zurich’s project management frameworks, standards, and policies.
• Develop comprehensive project plans, including detailed task-level activities, timelines, milestones, dependencies, and resource requirements, aligned to approved business cases and stakeholder expectations.
• Build strong relationships with senior business stakeholders, ensuring clear communication, effective expectation management, and alignment throughout the project lifecycle.
• Manage and balance key project constraints, including scope, schedule, budget, quality, resources, and risks, to successfully deliver agreed products, services, or business outcomes.
• Proactively identify, assess, mitigate, and monitor project risks and issues, escalating where appropriate and driving timely resolution.
• Track and report project performance, progress, and key deliverables, ensuring transparency and informed decision-making among stakeholders.
• Collaborate closely with cross-functional teams, business units, and external partners to drive project success and organizational objectives.
• Foster a culture of continuous improvement by sharing lessons learned, best practices, and delivery excellence across the project management community.
• Provide guidance, mentorship, and coaching to junior project managers and project team members to strengthen project delivery capabilities across the organization.