Store Supervisor_The Gardens

ACCOLADE IP (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 335,000 - 536,000; Full time

Job summary

Samsonite in Malaysia seeks a motivated Sales Associate to join our fashion and luxury luggage team. You will assist store management, train associates on the TUMI difference, aim to meet sales goals, and build lasting client relationships using the Proximity clienteling app.

The role emphasizes delivering exceptional customer service with deep product knowledge, contributing to KPIs, and supporting visual merchandising and store operations.

Qualifications

• Minimum 3-5 years experience in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands.
• Ability to lead by example; strong integrity.
• Excellent leadership, interpersonal and communication skills.
• Fluency in English and other languages.
• Good PC skills such as MS Office and familiarity with retail POS systems.

Responsibilities

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed Sales goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.
• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily. All paperwork is checked and signed.

Skills

Retail sales

Sales achievement

Leadership

Interpersonal skills

Communication skills

Fluency in English

POS system familiarity

Tools

Retail POS system

Job description

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.


• Meet or exceed Sales goal.


• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.


• Build client relationships through data capture and outreach, with the Proximity clienteling app.


• Contribute to the attainment of sales goals, and KPI’S


• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.


• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

COMMUNICATION:

• Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.


• Business aware, ability to communicate store goals, challenges, and solution minded.


• Contribute to trade feedback, know your client, purchasing trends.


• Actively participate in staff briefing for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc.


• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.

VISUAL MERCHANDISING:

• Participate in the merchandising of the store to acquire the skills necessary to work independently.


• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively Impact the business.


• Meet deadline for Window and interior changes.


• Merchandise store as directed to a high standard and can direct team accordingly.


• Implement correct usage of interior signage.


• Ensure that all stock is well maintained and in good condition.


• Able to demonstrate and train team to recover and maintain VM standards.

OPERATIONS:

• Open and close the store in the absence of the manager and assistant manager.


• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily. All paperwork is checked and signed.


• Ensure name capture is attempted at every transaction.


• Ensure price changes are ticketed accurately and in a timely fashion.


• Notify manager of damages and partner with manager for proper return to the warehouse.

LOSS PREVENTION:

• Take part in cycle counts.


• Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.


• Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.


• Promptly report shoplifters or in house theft, through Guidelines/ Incident Report.


• Control shrinkage through loss prevention awareness, and good customer service.


• Assist in the organization and implementation of inventory on seasonal or as needed basis.

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.


• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.


• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

• Minimum 3-5 years experience in fashion or luxury brands retail sales.


• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs.


• Have a strong sense of integrity and an ability to lead by example.


• Excellent leadership, interpersonal and communication skills


• Fluency in English & other languages.


• Good PC skills such as MS Office and basic understanding of retail POS system