Store Supervisor_Design Village

Samsonite Group APAC & Middle East; George Town; On-site; MYR 78,000 - 112,000; Full time

Job summary

Samsonite is seeking a store leadership professional in Penang, Malaysia to drive productivity, deliver exceptional customer service, and lead a high-performing team on the shop floor.

The role requires 5+ years in retail or service, plus at least 1 year in a leadership position. Strong communication and MS Office skills are essential; flexible scheduling includes nights and weekends.

Qualifications

• 5+ years of experience in retail or service industry.
• 1 year of leadership/management experience.
• Excellent communication with customers and staff.
• Experience in a fast-paced retail environment.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contribute to setting goals and hold the team accountable for productivity standards.
• Lead by example with service behaviours and standards.
• Resolve customer issues in-store and partner with Store Manager as needed.
• Complete daily tasks without compromising service quality.
• Resolve conflicts with team members promptly and productively.
• Inspire the team to meet and exceed performance standards.
• Coach and develop team members; participate in planning to address business issues.

Skills

Leadership

Customer service

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

About Us

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results
• 5 years’ experience in retail or service industry
• 1 year experience in a position of leadership, management experience
• Ability to communicate effectively with customers and staff, maneuver sales floor
• Ability to meet moderate stockroom lifting requirements, and store climbing requirements
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills
• Proficient in Microsoft Excel, Word, and Outlook
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

About The Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.