Store Performance & Operations Leader

Ikano Bank AB; Batu Kawan; On-site; MYR 90,000 - 130,000; Full time

Job summary

IKEA Batu Kawan, part of Ikano Retail, seeks a Business Navigation & Operations Manager to lead financial planning and performance initiatives across the store. You will work with the management team to translate market data into actionable insights and drive ROI-focused decisions that improve profitability and customer outcomes across touchpoints.

You will oversee the store's Profit & Loss, develop forecasts, and promote standardized reporting to empower leadership with clear performance

Qualifications

• Degree in Business/Finance/Economics or related field.
• High level of proficiency in Microsoft Office applications.
• More than 5 years of experience in management accounting and commercial/financial reporting with strong analytical and numerical skills.

Responsibilities

• Lead the store Business Plan process with the store manager and management team, using local market data to understand customers and experiences across touchpoints.
• Drive and coordinate the financial business planning process ensuring alignment with store challenges and priorities with stakeholder commitment when setting goals.
• Identify commercial opportunities with the commercial team and promote ROI-minded business cases.
• Understand Profit & Loss for the store and manage actions to optimise P&L, forecasts, and scenario plans.
• Develop store performance by implementing best practices, closing gaps, and monitoring KPI benchmarks.
• Provide user-friendly business information and standardized reporting for performance analysis and decision making.
• Ensure investments are backed by ROI analysis across projects.

Skills

IKEA ops overview

Microsoft Office

Financial reporting

Analytical skills

Education

Degree in Business/Finance/Economics

Job description

IKEA Batu Kawan, part of Ikano Retail, seeks a Business Navigation & Operations Manager to lead financial planning and performance initiatives across the store. You will work with the management team to translate market data into actionable insights and drive ROI-focused decisions that improve profitability and customer outcomes across touchpoints.

You will oversee the store's Profit & Loss, develop forecasts, and promote standardized reporting to empower leadership with clear performance