Business Navigation & Operations Manager, IKEA Batu Kawan

Ikano Bank AB; Batu Kawan; On-site; MYR 90,000 - 130,000; Full time

Job summary

IKEA Batu Kawan, part of Ikano Retail, seeks a Business Navigation & Operations Manager to lead financial planning and performance initiatives across the store. You will work with the management team to translate market data into actionable insights and drive ROI-focused decisions that improve profitability and customer outcomes across touchpoints.

You will oversee the store's Profit & Loss, develop forecasts, and promote standardized reporting to empower leadership with clear performance

Qualifications

• Degree in Business/Finance/Economics or related field.
• High level of proficiency in Microsoft Office applications.
• More than 5 years of experience in management accounting and commercial/financial reporting with strong analytical and numerical skills.

Responsibilities

• Lead the store Business Plan process with the store manager and management team, using local market data to understand customers and experiences across touchpoints.
• Drive and coordinate the financial business planning process ensuring alignment with store challenges and priorities with stakeholder commitment when setting goals.
• Identify commercial opportunities with the commercial team and promote ROI-minded business cases.
• Understand Profit & Loss for the store and manage actions to optimise P&L, forecasts, and scenario plans.
• Develop store performance by implementing best practices, closing gaps, and monitoring KPI benchmarks.
• Provide user-friendly business information and standardized reporting for performance analysis and decision making.
• Ensure investments are backed by ROI analysis across projects.

Skills

IKEA ops overview

Microsoft Office

Financial reporting

Analytical skills

Education

Degree in Business/Finance/Economics

Job description

Business Navigation & Operations Manager, IKEA Batu Kawan

• Full-time
• Department: Business Development

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

• Lead the store Business Plan process together with the store manager and management team andproactively working with local market data to understand people’s life at home and our customers experiencein our different touch points to provide relevant insight.
• Drive and coordinate the financial business planning process and secure that the financial dimensions arealigned with the store challenges and priorities while involving and creating commitment among stakeholderswhen setting goals.
• Together with the commercial team identify commercial opportunities and promote the use of business casethinking when evaluating and acting on these.
• Having the full understanding of the Profit & Loss for the store and steer actions to provide a store in shapeas new, reducing costs and considering all impact on the P&L. Follow up the result and create forecasts and (ifneeded) activate scenario plans.
• Optimise and develop the store results and performance continuously by implementing best practices, usingclose the gap to identify opportunities and follow-up benchmarks KPIs.
• Provide relevant, user-friendly business information, promoting standardised reporting and securingcompetence in the organisation to allow for analysis and understanding of performance to make optimalbusiness decisions.
• Secure that all investments are done with a proper analysis or business ROI considering all aspect of thedifferent projects.
• Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and developtalents and secure succession planning.
• Provide a safe, secure and compliant environment for our customers, suppliers and co-workers. Secureimplementation of relevant rules and guidelines in the areas of Risk and compliance, cash administrationroutines, accounting rules etc.
• I am seen by co-workers in all functions as an approachable, trustworthy and knowledgeable speakingpartner who leads by example and taking a multidimensional approach to steering the business.

• Degree in Business/Finance/Economics or relatedfield.
• Good overview of IKEA operations.
• High level of proficiency in Microsoft Officeapplications.
• more than 5 years of experience in management accounting and commercial/financial reporting with proven strong analytical and numerical skills.