Store Operations Specialist

CYL Food Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

CYL Food Sdn Bhd in Malaysia is seeking a capable store operations assistant to oversee overall store operations and understand all department staff functions. Develops major goals to support broad functional objectives. Comprehensive knowledge of the overall Outlet function.

You will assist to monitor readiness, coordinate with HQ, support sales and promotions, and ensure SOP adherence while providing excellent customer service in a dynamic retail environment.

Qualifications

• SPM is the minimum education requirement.
• Minimum 1 year related working experience is preferred.
• Strong customer service and language skills in English, Mandarin and Malay.

Responsibilities

• Assist and oversee overall store operations and ensure readiness for business.
• Monitor company rules, regulations and SOP practices.
• Assist Supervisor/Operation Executive in government matters as needed.
• Coordinate with HQ backend to complete daily/weekly/monthly duties per schedule.
• Assist with stock takes and update outlet planograms.
• Handle customer inquiries or complaints politely.
• Support Sales, Marketing and promotional activities and relay issues to the Ops team.
• Multitask to resolve and support all outlets as needed.
• Perform other tasks as assigned by the superior.

Skills

Customer service

Multitasking

Communication

Education

SPM

Job description

CYL Food Sdn Bhd in Malaysia is seeking a capable store operations assistant to oversee overall store operations and understand all department staff functions. Develops major goals to support broad functional objectives. Comprehensive knowledge of the overall Outlet function.

You will assist to monitor readiness, coordinate with HQ, support sales and promotions, and ensure SOP adherence while providing excellent customer service in a dynamic retail environment.