Store Manager - SUNWAY PYRAMID

EssilorLuxottica; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

EssilorLuxottica is seeking an experienced Retail Store Manager to lead store operations, drive sales, and deliver exceptional customer service in Malaysia. You will hire, train, and manage a high-performing team, optimize inventory and merchandising, and ensure regulatory compliance.

The role emphasizes coaching, strategic planning, and hands-on leadership to meet targets while maintaining product quality and a customer-centric shopping experience.

Qualifications

• Previous experience in optical retail management.
• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Oversee day-to-day store operations, ensuring efficient management of sales, customer service, and staff.
• Drive sales, maintain high standards of product quality and customer care, and achieve sales targets.
• Recruit, train, supervise, coach, provide feedback, and conduct performance evaluations.
• Develop staff schedules, assign tasks, and manage staffing levels.
• Oversee inventory management, stock levels, ordering, and merchandising.
• Monitor product quality, conduct audits, and minimize damages and losses.
• Ensure compliance with applicable laws, regulations, and company SOPs.
• Maintain accurate records, documentation, and reporting.

Skills

Leadership

Problem-Solving

Adaptability

Communication Skills

Attention to Detail

Results-Driven

Team Player

Tools

Inventory management systems

POS software

Microsoft Office

Job description

The Retail Store Manager oversees the day-to-day operations of their store, ensuring efficient and effective management of sales, customer service, and staff. They are responsible for driving sales, maintaining high standards of product quality and customer care, and achieving salestargets while upholding regulatory compliance.

Develop and implement strategies to drive sales and achieve targets for the store.

Monitor sales performance, analyze trends, and identify opportunities for growth.

Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.

Lead by example by demonstrating effective sales techniques, product knowledge, and customer service skills to inspire and motivate the sales team.

Ensure exceptional customer service standards are maintained at all times and address customer inquiries, concerns, and complaints promptly and effectively.

Foster a customer-centric culture among staff members and promote a positive shopping experience.

Conduct recruitment, training, sales supervision, coaching, feedback, and performance evaluations to optimize team performance.

Develop employee schedules, assign tasks, and manage staffing levels to meet business needs.

Oversee inventory management processes, including stock levels, ordering, and merchandising.

Monitor product quality, conduct regular audits, and implement measures to minimize damages and losses.

Ensure compliance with all applicable laws, regulations, and industry standards and company SOP

Maintain accurate records, documentation, and reporting in accordance with regulatory and company requirements.

Monitor expenses, control costs, and optimize operational efficiency to maximize profitability.

Formal Qualifications

Previous experience in optical retail management.

Strong sales and customer service skills with a proven track record of achieving targets.

Excellent leadership, communication, and interpersonal abilities.

Knowledge of optical products, industry trends, and regulatory requirements.

Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Competencies (Skills & Knowledge (experience) and Attributes)

Leadership: Strong leadership qualities with the ability to inspire, motivate, and empower team members to achieve their full potential.

Problem-Solving Skills: Effective problem-solving abilities to address operational challenges, resolve issues, and implement solutions.

Adaptability: Flexibility to adapt to changing business environments, industry trends, and customer preferences.

Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers, staff, and stakeholders.

Attention to Detail: Keen attention to detail to ensure accuracy in inventory management, product displays, and customer transactions.

Results-Driven: Focus on achieving results and driving performance improvements in sales, customer service, and operational efficiency.

Team Player: Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving shared goals.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a store manager?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• Do you have Sales Performance Analysis experience?
• How many years of Retail Supervision experience do you have?

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What can I earn as a Retail Store Manager