Store Manager: Lead Sales, Service & Ops Excellence

Luxury Careers Pte. Ltd.; Selangor; Sur place; MYR 60 000 - 100 000; Plein temps

Résumé du poste

Luxury Careers Pte. Ltd. leads a global footwear and lifestyle brand renowned for comfort, versatility, and innovation. We seek a Store Manager to drive sales, customer experience, and store performance in Selangor.

You will lead a team, monitor KPIs, manage inventory, and ensure excellent merchandising and VIP service. The role requires strong leadership and a proactive, results-driven mindset in a retail environment.

Qualifications

• Minimum 1–2 years of retail experience, preferably in a managerial role.
• Proven ability to lead a team and drive sales performance.
• Strong leadership, communication, and interpersonal skills.
• Results-driven, proactive, and customer-focused mindset.
• Able to work retail hours, including weekends and public holidays.
• Professional appearance and well-groomed.

Responsabilités

• Lead and motivate the sales team to achieve daily and monthly sales targets.
• Drive store performance by monitoring KPIs such as conversion rate, UPT, and ATV.
• Provide exceptional customer service and ensure a positive shopping experience at all times.
• Handle daily operations and overall store management.
• Coach and guide team members on product knowledge, selling techniques, and customer engagement.
• Ensure visual merchandising standards and store presentation are consistently maintained.
• Oversee stock management, replenishment, and inventory accuracy.
• Handle customer feedback, resolve complaints professionally, and manage escalations.
• Ensure team compliance with SOPs, grooming standards, and company policies.
• Manage staff schedule, training, and performance monitoring.

Connaissances

Leadership

Sales management

KPI tracking

Customer service

Stock management

Team coaching

Visual merchandising

Operations management

Communication

Interpersonal skills

Description du poste

Luxury Careers Pte. Ltd. leads a global footwear and lifestyle brand renowned for comfort, versatility, and innovation. We seek a Store Manager to drive sales, customer experience, and store performance in Selangor.

You will lead a team, monitor KPIs, manage inventory, and ensure excellent merchandising and VIP service. The role requires strong leadership and a proactive, results-driven mindset in a retail environment.