Crocs Assistant Store Manager(Lalaport)

Crocs; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Crocs Malaysia is seeking a Store Manager to lead a dedicated team focused on delivering an exceptional consumer experience and achieving sales targets. You will manage visual presentation, product flow and daily operations while developing talent within the store.

The role requires strong leadership, 5+ years in retail, and excellent English communication. The position is on-site with opportunities to collaborate across Crocs teams and stores.

Qualifications

• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English; proficiency of other language(s) will be an advantage

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking and company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build a welcoming, inclusive environment that engages internal growth and external talent networks
• Coordinate, delegate, prioritize and meet store deadlines while ensuring follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of ideas and concerns while upholding Crocs values
• Learn and assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
• Support team members in daily execution of retail operations (POS, stock replenishment, pricing/markdowns, loyalty programs, cleanliness)
• Adhere to Asset Protection policies and procedures, including shortage prevention and inventory control

Skills

Leadership

Customer service

Communication

Sales

Training

Education

STPM / A Level / Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

POS system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centres, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centres, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model

• Leads the store team in surpassing performance metrics including sales, consumer service and charms

• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions

• Lead visual presentation, product flow, replenishment, and operational standards throughout the store

• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent

• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities

• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values

• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.

• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.

• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred

• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.

• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

• Professional working proficiency in English, proficiency of other language(s) will be an advantage

• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners

• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.

• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system

• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

• Desire to succeed in a high growth, fast-paced retail environment