Store Assistant Manager - Kuala Lumpur

MAP Active; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

MAP Active in Malaysia is seeking an experienced Assistant Store Manager who is passionate about retail, sports, and fashion. You will support the Store Manager in driving store performance, developing the team, and delivering an outstanding customer experience.

You will lead the team in absence of Store Manager, manage operations, coaching, and training, and ensure stock availability and loss prevention while upholding brand standards.

Qualifications

• Minimum 3 years of experience in Store Management, preferably as Supervisor or Store-in-Charge.
• Experience in apparel, fashion, footwear, sports or FMCG retail.
• Diploma or Degree in Retail Management, Marketing or related field.
• Strong leadership and people management skills.

Responsibilities

• Support Store Manager to achieve store sales, KPI and profitability targets.
• Lead store team to deliver a great customer shopping experience.
• Oversee store operations when Store Manager is absent.
• Monitor sales data and identify opportunities for improvement.
• Manage manpower and resources to maximize productivity.
• Ensure compliance with company policies and standards.
• Coach team on product knowledge and selling techniques.

Skills

Leadership

Store management

People management

Sales KPI analysis

Customer service

Selling skills

Planning & organizing

Retail systems

Microsoft Office

English language

Education

Diploma or Degree in Retail Management or Marketing

Tools

Retail software

POS systems

MS Excel

PowerPoint

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an experienced and motivated Assistant Store Manager who is passionate about retail, sports and fashion, and enjoys leading a team to achieve sales and operational excellence.

As an Assistant Store Manager, you will support the Store Manager in driving store performance, developing the team and delivering an excellent customer experience. You will also take charge of the store in the absence of the Store Manager.

KEY RESPONSIBILITIES

• Support the Store Manager in achieving store sales, KPI and profitability targets.
• Monitor store performance and analyze sales data to identify opportunities for improvement.
• Lead and coordinate the store team to deliver an excellent customer shopping experience.
• Take charge of store operations and assume the Store Manager’s responsibilities in their absence.
• Manage manpower and allocate resources effectively to maximize productivity.
• Support the management of controllable operating expenses within the agreed budget.
• Act as a Brand Ambassador, consistently representing the brand’s values and standards.
• Develop strong product, sports and fashion knowledge and use it to drive sales and customer loyalty.
• Coach and train team members on product knowledge, customer service and selling techniques.
• Ensure Visual Merchandising and In-Store Communication standards are consistently maintained.
• Oversee merchandise deliveries, stockroom organization and sales floor replenishment.
• Ensure the store’s product offer is available, organized and easily accessible to customers.
• Execute loss prevention procedures and maintain a safe and productive working environment.
• Ensure compliance with company policies, procedures and retail management standards.
• Support recruitment, onboarding and training of new store team members.
• Motivate and coach team members to improve individual and overall store performance.
• Share best practices and contribute to continuous improvement across the store.
• Complete required training and continuously develop retail and leadership skills.

WHAT WE’RE LOOKING FOR

• Minimum 3 years of experience in Store Management, preferably as a Supervisor or Store-in-Charge.
• Experience in apparel, fashion, footwear, sports or FMCG retail is preferred.
• Diploma or Degree in Retail Management, Marketing or a related field.
• Strong leadership, communication and people management skills.
• Good understanding of retail KPIs, sales performance and store operations.
• Ability to analyze sales data and identify opportunities for improvement.
• Strong customer service and selling skills.
• Proactive, self-motivated and results-oriented.
• Strong problem-solving, planning and organizing skills.
• Passionate about sports, fashion and retail.
• Digitally savvy and comfortable using retail systems and technology.
• Good command of English and local language.
• Proficient in Microsoft Office (Word, Excel, PowerPoint and