Station Head MAG

Malaysia Aviation Group; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Job summary

Malaysia Aviation Group seeks a Station Head to lead Passenger Services & Stations Management. You will oversee all ground operations at the station, ensuring safety, regulatory compliance, and high-quality customer service across MAG assets.

You will coordinate with OCC, GSP, and MAG units, manage training, staffing, and reporting, and act as the main liaison with regulators. Strong leadership and aviation operations experience are essential.

Qualifications

• Degree or diploma with airline/customer service experience.
• Experience in airport operations and regulatory compliance.
• Ability to manage stakeholders and providers.

Responsibilities

• Lead and monitor station ground operations to ensure safety and efficiency.
• Act as single point of contact for MAG and regulators on airport operations.
• Oversee Ground Service Provider performance to meet regulatory standards.
• Coordinate with OCC and BUs to manage disruptions and safety measures.
• Manage documentation, training, manpower, and reporting within scope.

Skills

Airport Operations

Regulatory Compliance

Operational Planning

Team Leadership

Education

Bachelor's degree in relevant field

Diploma in relevant field

Job description

Head, Passenger Services & Stations Management

Job Title

Station Head MAG

Reports To

Head, Passenger Services & Stations Management

Role Purpose

Responsible and accountable to lead, manage, plan and monitor all the overall ground operations at respective station to ensure flights are operates in a safe, secured and in full compliance with all regulatory requirements, company policies and Standard Operating Procedures and to deliver consistent customer experience quality, and operational efficiency.

Key Accountability

• Responsible for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruptions, Crisis, Stakeholders Engagement and Communication, Financial Management, Reporting and other relevant functions. To be Single Point of Contact (SPOC) for airport operations matters for within MAG and regulators.
• Perform oversight assessment on the performance of Ground Service Provider with respect to the execution of agreed tasks in order to ensure full compliant to GOM and other regulatory requirements and to elevate any issues to the management for corrective actions as and when necessary.
• Provide directions, coordinate and collaborate with the Ground Service Provider (GSP) on day-to-day operations based on agreed action plan with OCC and other BUs to ensure any possible disruptions are being managed properly.
• Accountable to ensure the airline's ground operations are in full compliance to all safety, security, regulatory requirements and all airline's policies, procedures and operating manual.
• Monitor resources/equipment provided by Ground Service Provider effectively to ensure the efficient running of operations to ensure results are delivered according to agreed level of performance whilst ensuring standard operations procedures are being adhere to.

Qualifications & Working Experience

• Degree in any relevant field of studies with 1-2 years of working experience in Airline/Customer base.
• Diploma in any relevant field of studies with 3-4 years of working experience in Airline/Customer base.

Skills & Knowledge

• Extensive knowledge of Airport Operations functions and key activities including technical and operational related matters.
• Ability to gather, analyze and interpret information for the purpose of planning, analyse information and use information to maximise when planning, organising, and supervising the work of others and setting priorities.
• Ability to work in pressure and provide solution and direction to the team and could maintain operational standard, performance and customer satisfactions.
• Able to manage and monitor performance against standards, anticipating, future trends and adapting products and procedures to ensure consistent overall performance.

Key Challenges

• To provide consistent and highest quality standard in all aspect and to uphold service standards set by Airlines.
• Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communication, and statutory/legal requirements.
• Develop, establish, and maintain close rapport through networking with key personalities in the Government agency, other relevant external parties and maximise business opportunities for the Company.