Staff Specialist, SC Customer Service

Ams Osram; Malaysia; On-site; MYR 5,000 - 7,500; Full time

Job summary

Ams Osram in Malaysia is seeking a customer service representative to manage international key accounts in a modern, global supply chain. You will own end-to-end order management, monitor orders and shipments, and ensure timely fulfillment for demanding customers.

You will be fluent in English and Mandarin, leverage SAP and Salesforce, and collaborate with cross-functional teams to support growth and strategic targets.

Qualifications

• Bachelor’s degree or equivalent required.
• 3–5 years of customer service experience in international supply chain.
• Experience in semiconductor or automotive industries preferred (consignment / scheduling).
• Fluent business English and Mandarin.

Responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B calls, email inquiries, requests with accuracy and timeliness.
• Participate in customer and project review meetings, support growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

Skills

Customer service

International supply chain

English

Mandarin

Teamwork

Problem solving

Time management

Multi-tasking

ERP SAP

CRM Salesforce

Education

Bachelor’s Degree or equivalent

Tools

SAP

Salesforce

EDI

Microsoft Office

Job description

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English and Mandarin (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools