Staff Specialist, SC Customer Service

Ams Osram; Bayan Lepas; On-site; MYR 44,640 - 78,120; Full time

Job summary

Ams Osram in Bayan Lepas, Malaysia is seeking a Customer Service Representative. This role involves proactive order management and handling customer inquiries for international key accounts. The ideal candidate has 3-5 years of experience in customer support within the International Supply Chain, preferably in the semiconductor or automotive industries. Strong communication skills in English and Mandarin are essential. This position helps achieve strategic objectives, fostering customer satisfaction, and operational excellence.

Qualifications

• Minimum 3-5 years related working experience.
• Proven customer support experience in International Supply chain.
• Semiconductor or Automotive industry experience preferred.
• Good customer-facing skills and active listening.
• Excellent written and verbal communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Flextime availability required.
• Education status with Bachelor’s Degree or equivalent.

Responsibilities

• Work as customer service representative with international key accounts.
• Proactive Order Management and monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Handle inbound B2B customer calls and email inquiries.
• Participate in customer and project review meetings.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate in cross-functional support in customer-related matters.

Skills

Customer support experience

Problem-solving capabilities

Multi-tasking

Fluency in business English

Fluency in Mandarin

Excellent communication skills

Teamwork

Active listening

Education

Bachelor’s Degree or equivalent

Tools

SAP

Salesforce

EDI

Microsoft tools

Job description

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

Responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

Qualifications

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational proficiency and active listening
• Excellent written and verbal communication skills for effective interactionEntrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English and Mandarin (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools,